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Bilingual Spanish Credentialed Tax Professional - CPA, Enrolled Agent

Company: Intuit
Location: Winston Salem
Posted on: September 6, 2018

Job Description:

Bilingual Spanish Credentialed Tax Professional - CPA, Enrolled Agent Overview If you're a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You'll advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You'll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities College degree a plus. The ideal candidate will have a background in business, finance, accounting, or taxBasic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedulesStrong customer service skills with ability to empathize and instill confidenceSome experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plusSome experience providing support in a call center environment a plus (WFH or on site)Strong Research skills and the ability to quickly use online resources to find answersCritical thinking, and problem solvingPersistence and determinationWillingness to utilize audio/visual tools to communicate with customersComfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand wellFriendly and reassuring on cameraBilingual (English/Spanish) communication skills (written & spoken) a plus Job Content/Scope:This is a seasonal customer facing position providing Tax Support to TurboTax CustomersWill help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculationsWill apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiriesWill interact with customers utilizing strong written and verbal skills as well as deep customer empathy Qualifications High quality customer interactions and experiencesApplication of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questionsProficient with technology and solid knowledge of computer operations and software.Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customerDocument customer interactionsRepresent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Winston-Salem , Bilingual Spanish Credentialed Tax Professional - CPA, Enrolled Agent, Accounting, Auditing , Winston Salem, North Carolina

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