Specialist - Sales and Customer Service

Location: Fort Mill
Posted on: June 23, 2025

Job Description:

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. Your Key Responsibilities Serve as the main point of contact for key accounts, building and maintaining strong customer relationships Address and resolve customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction Process orders from key accounts, ensuring accuracy and timely delivery Coordinate with leadership, demand processing, pricing, production, logistics, transportation, sales, and other departments to fulfill customer requirements Provide regular updates to key accounts regarding order status, product availability, and any changes that may affect their orders. Communicate proactively to manage customer expectations Identify and resolve potential issues, working with internal teams to develop solutions that meet customer needs Prepare and present regular reports on key account activities, performance metrics, and customer feedback to management Collect and analyze customer feedback to identify opportunities for improvement in products, services, and processes. Work with relevant departments to implement improvements Develop an understanding of key accounts' businesses, their expectations, needs, and how our products and services can best support their goals Maintain accurate and up-to-date records of all interactions with key accounts, including inquiries, orders, and resolutions using various systems and software applications, including customer portals Maintain proficiency in basic product nomenclature Your Qualifications Minimum: Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment Strong interpersonal and communication skills Excellent problem-solving and conflict resolution abilities Ability to work independently and as part of a team Detail-oriented with strong organizational skills Ability to multitask and manage multiple priorities in a fast-paced environment Knowledge of the manufacturing industry and supply chain processes is a plus. Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Poweroint), with the ability to read and analyze reports External applicants must be authorized to work in the US without employment visa or other sponsorship Preferred: Bachelor's Degree Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment Proficiency in SAP ERP software Working knowledge of Salesforce Service Console software Our Offering Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind. Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future. Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs. Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment. See all of our benefits at: Schaeffler Benefits As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers Your contact Schaeffler Group USA Inc. Jason Gould Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law. Keywords: Sales Management;

Keywords: , Winston-Salem , Specialist - Sales and Customer Service, Administration, Clerical , Fort Mill, North Carolina