Senior Manager, Facilities and Workplace Services

Company: Align Technology, Inc.
Location: Raleigh
Posted on: January 7, 2026

Job Description:

This position is ideal for experienced facilities management professionals to join the Facilities & Workplace Services team as a Senior Manager, Facilities and Workplace Services, leading the operational excellence of an entire campus or multiple facility sites. The role is pivotal in shaping a workplace environment that fosters employee engagement, well-being, and a positive experience, while championing environmental sustainability. By partnering with cross-functional teams, you will drive initiatives that enhance the physical workspace, support workforce needs, and cultivate a culture of innovation, inclusivity, and environmental responsibility. Role expectations • Oversee day-to-day operations of facilities, ensuring all workplace services (custodial, life-safety, engineering, food service, general maintenance) are delivered effectively and consistently. • Lead staff in providing responsive, high-quality service to employees, prioritizing their concerns and workplace experience. • Develop and implement programs and policies that promote employee engagement, well-being, and a sense of belonging within the workplace. • Champion and integrate environmental sustainability practices into all aspects of facility operations, including energy management, waste reduction, water conservation, and sustainable procurement. • Manage service contracts cost-effectively, ensuring all aspects of service delivery meet company standards and support a positive employee experience and sustainability goals. • Conduct regular performance and financial reviews, including RFPs, audits, and controls to ensure compliance and continuous improvement. • Supervise maintenance programs to ensure facilities are safe, welcoming, environmentally responsible, and conducive to productivity and collaboration. • Prepare and deliver consolidated reporting and operational reviews of KPIs, budgets, sustainability metrics, and other requirements. • Develop annual facility budgets, quarterly forecasts, and operating plans, contributing to long-term improvement, cost reduction, and sustainability initiatives. • Analyze data to assess objectives, productivity, cost savings, and opportunities for enhancing employee experience and environmental impact. • Review work order metrics to identify service gaps and recurring issues, implementing corrective actions focused on employee satisfaction and sustainability. • Direct hiring, training, and motivation of facility staff, fostering a culture of engagement, inclusion, professional growth, and environmental stewardship. • Build and maintain effective relationships with key stakeholders and leadership, championing workplace initiatives that improve employee experience and sustainability. • Drive innovation through best practices, operational efficiency, and adoption of industry trends that support a dynamic, engaging, and sustainable workplace. What were looking for • Education: Bachelor’s degree (or equivalent experience) preferred, with a minimum of 10 years in facilities management. • Experience: 10 years of facility management experience, including at least 3 years at the Facility Manager level; proven ability to lead change and manage complex environments. • Skills: Expertise in space planning, construction, engineering, property operation, and building management; strong analytical, problem-solving, and technical proficiency. • Sustainability: Demonstrated experience implementing environmental sustainability initiatives in facilities management. • Communication: Excellent oral and written communication skills; ability to engage and inspire teams and stakeholders. • Teamwork: Demonstrated ability to work collaboratively across functions and lead diverse teams. Complementary Skills • Experience with critical system environments and Building Management Systems (BMS). • Strong financial management and vendor management skills (custodial, security, food service, landscape, etc.). • Professional certifications preferred (e.g., IFMA, CFM, LEED, WELL). • Commitment to continuous improvement, innovation, and enhancing employee engagement and environmental sustainability through workplace services.

Keywords: Align Technology, Inc., Winston-Salem , Senior Manager, Facilities and Workplace Services, Construction - Building Trades , Raleigh, North Carolina