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Senior Customer Quality Engineer

Company: TE Connectivity
Location: Winston Salem
Posted on: November 9, 2019

Job Description:

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. JOB OVERVIEW

As Senior Customer Quality Engineer, you will;

* Develop customer intimacy by representing voice of customer for key customers inside TE Connectivity Americas Automotive in an effort to deliver extraordinary customer experience

* Champion process owner responsible customer-specific improvement plans aimed at improving TE internal performance to KPI's and our performance in the eyes of our customers

* Utilize customer quality core tools based designed around 8D improvement, corrective action verification of effectiveness and quality basic focus checks through PFMEA and other tools for key customer work centers to ensure robust continuous improvement within TE processes

* Work cross-functional to ensure key customer-specific requirements are implemented and followed within TE

* Proactive customer visitation to communicate performance improvement initiatives and obtain feedback to develop customer relationships

* Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures

* Facilitate global read-across for major or fundamental corrective actions

* Develop internal associates' awareness of TE product applications and markets in the field as well as failure mode effects at customers

* Contribute internally harmonized versions of customer scorecards and drive awareness and actions which improve TE standing with customers

* Align strategic approaches to customers with the Sales and Marketing team based on quality and business trends

* Assist data gathering and formulate negotiation and accrual recommendations when customer pursue quality-related cost recoveries from TE

* Identify mutually beneficial business, operational, product and packaging opportunities with key customers and proactively work with customers on implementation through joint Kaizen and other activities. Train strategic customer base on key TE product applications, processing, and handling techniques

Click here to learn more about Life at TE. WHAT YOUR BACKGROUND SHOULD LOOK LIKE:

* BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 3+ years of relevant experience

* Master's Degree preferred in similar Engineering or Business / Business Administration field preferred

* Awareness level of convergent technical problem solving tools such as Shainin Red X preferred

* America Society for Quality (ASQ) Certified Quality Engineer preferred

* 3 years' experience with all tools of IATF16949; especially APQP, PPAP, Root Cause Analysis

* Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques

* Must possess 2 years experience in risk mitigation through use of the PFMEA tool

* Must be willing to travel 20% to 50% within the US and Mexico

WORK LOCATION

This position is based at our Winston Salem, NC campus.

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.



What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

* Generous 401(k) Plan

* Tuition Reimbursement

* Benefits start on day one

* Charity Donation Matching Program

* Competitive Paid Time Off

* Employee Resource Groups

* Employee Stock Purchase Program

* Healthcare for Associates and Families

* Health and Wellness Incentives

* Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

http://www.te.com/content/dam/te-com/documents/about-te/careers/global/eeo-policy.pdf

Keywords: TE Connectivity, Winston-Salem , Senior Customer Quality Engineer, Engineering , Winston Salem, North Carolina

Click here to apply!

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