Assistant Branch Manager - Winston-Salem, NC
Company: F.N.B Corporation
Location: Winston Salem
Posted on: February 11, 2020
PRIMARY OFFICE LOCATION:
161 S. Stratford Road. Winston Salem, North Carolina. 27104.
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POSITION TITLE: Assistant Branch Manager 1
BUSINESS UNIT: Retail
REPORTS TO: Varies Based on Assignment
This position is primarily responsible for assisting in determining
the best products and services for the customer and assisting with
the management of the branch. The incumbent oversees and conducts
various sales promotions, motivates sales staff, manages branch
sales activities, assists with the supervision of branch staff and
trains the sales staff to satisfy the customer banking needs and
meet or exceed established production goals.
Conducts consultative discussions with current and prospective
customers to determine and analyze financial needs and makes
recommendations to satisfy those needs.
Actively assists with the management of the branch. Ensures all
reporting requirements are met, reinforces customer service
standards, supports a proactive sales culture and otherwise acts on
the manager s behalf. Assists the Branch Manager with establishing
goals, carrying out promotions, meeting with customers, tracking
results, rewarding performance and preparing newsletter
Conducts the business at hand in an entrepreneurial style according
to established policies and procedures accurately and timely to
satisfy the customer banking needs.
Oversees and conducts various sales promotions.
Motivates staff by making work experience fun and rewarding,
conducting sales meetings as needed, providing encouragement with
honest feedback and challenging individuals to grow and raise the
bar for performance. Assists with the development and management of
teller referral skills.
Manages branch sales activities by establishing customer service
standards, enforcing prescribed sales activities including weekly
call reports and branch sales plans, pre-shift sales huddles,
assisting with sales activities and sales chart updates and goals,
monitoring and measuring sales results, revising sales promotion
action plans and determining appropriate next steps.
Makes outside sales calls as required by the Branch Manager.
Takes responsibility with the Branch Manager for the supervision of
branch staff by instructing staff in details of the work performed
either directly or by enforcement of policy, allocating work,
observing and working with staff to improve performance, assisting
in coaching sessions, overseeing staff activities and directing
actions as priorities change.
Trains sales staff by preparing and distributing training
materials, following up with questions that explore understanding
of information and acting as a role model for in-aisle and counter
sales to ensure the staff has the skill and ability to achieve
Develops a personal program for maintaining adequate levels of
knowledge in banking matters, products and services, management
techniques and demonstrates appropriate behavior, attitude,
judgment, communication and initiative with customers and employees
to ensure acceptable degrees of performance.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to
serve as risk managers for their businesses by understanding,
reporting, responding to, managing and monitoring the risk they
encounter daily as required by F.N.B. Corporation s risk management
F.N.B. Corporation is committed to achieving superior levels of
compliance by adhering to regulatory laws and guidelines.
Compliance with regulatory laws and company procedures is a
required component of all position descriptions.
High School or GED
MINIMUM YEARS EXPERIENCE:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to work and multi-task in a fast paced environment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a retail banking sales related position. Knowledge of
banking policies, procedures and government regulations.
SPECIAL LICENSES AND CERTIFICATES:
Nationwide Mortgage Licensing System and Registry Identifier
preferred but will be required.
It is the policy of F.N.B. Corporation and its affiliates not to
discriminate against any employee or applicant for employment
because of his or her race, color, religion, sex, sexual
orientation, gender identity, national origin, or because he or she
is an individual with a disability or disabled veteran, Armed
Forces service metal veteran, recently separated veteran, or active
duty wartime or campaign badge veteran. F.N.B. Corporation and its
affiliates provide all applicants and employees a discrimination
and harassment free workplace.
Please Visit following page for important legal disclosures and
Keywords: F.N.B Corporation, Winston-Salem , Assistant Branch Manager - Winston-Salem, NC, Executive , Winston Salem, North Carolina
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