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Sales Support Manager

Company: Airgas Inc
Location: Winston Salem
Posted on: March 21, 2020

Job Description:



Discover an exciting Career with Airgas as a SALES SUPPORT MANAGER! Airgas USA, LLC, a Fortune 500, $6B organization is planning for continued growth. As the largest distributor of welding, medical and specialty gases and hard goods in the United States, Airgas has the versatility to provide the best solution at the best value, direct to our customers. BRING YOUR COMPETITIVE DRIVE AND ABILITY TO WORK IN A FAST-PACED, RESULTS ORIENTED ENVIRONMENT TO AIRGAS!


Under general supervision of the Area Vice President, the Sales Support Manager leads and directs a team of Sales Support Specialists and manages the daily activities and processes that improve Account Manager/NBD productivity, customer satisfaction/retention, and sales and GM growth. He/She serves customers, both internal and external, by ensuring the staff reporting to him/her provides support to the field in the areas of customer set-up, price record creation and validation, order entry, back order review, order fulfillment, procurement, sourcing, researching innovations, error rate reduction, and other duties as assigned.


Leading the team and managing the processes that:

Oversee workflow of all applicable business processing, including preparation of reports and other statistics, to support and direct the sales support department

Implement policies and procedures to make sales processes more efficient and effective

Handle and resolve more complex customer requests and/or issues

Manage cooperation with cross-functional teams to meet internal and external customer requirements, to include region departments and BSC

Support New Business Development representatives with daily growth oriented activities

Produce and analyze data pertaining to sales trends, organic growth opportunities, lead generation, and customer churn and provide detail to AVP, DMs, AMs, and Branch Managers for recommended actions

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to leadership

Protects operation of company by keeping financial, production, sales and marketing information and plans confidential

Maintains the corporate image and philosophy in all contact with co-workers and customers

Interacts with the AVP and District Managers to ensure that the commitment to excellence is carried out through the customer experience



Up to 25% travel required

Act as key point of contact between customer and BSC on specific and challenging A/R issues in Y1 territories

Other duties and projects as assigned


5 years of customer service experience

2 or 4 year degree in Business, Customer Relations, Marketing Management

Working experience with SAP and other computer order entry system. Computer proficiency with Word & Excel

Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator.

Excellent customer service & communication skills


Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail.

Working knowledge of business English, spelling, and arithmetic, office practices and procedures, departmental rules and regulations.

Ability to understand and carry out oral and written instructions and to request clarification when needed.

Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Ability to read, speak, write, spell and understand the English language. Moderate work processing skills including Windows and Excel.

Ability to work independently and under some pressure to meet deadlines.

Must be able to work with a wide variety of people with different personalities and backgrounds.

Must be able to operate in a drug-free workplace.

EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability

Keywords: Airgas Inc, Winston-Salem , Sales Support Manager, Executive , Winston Salem, North Carolina

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