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Operations Manager - Service and Parts

Company: North Carolina Trailer Sales
Location: Thomasville
Posted on: January 13, 2022

Job Description:

What we do : We provide retail trailer sales, service and parts to residential and commercial customers.

Why we do it : Our purpose is to thrive together with our teams, customers, partners and community
Teams: Support impactful moments in each others lives
Customers: Be their trailer solution
Partners: Be a business asset
Community: Make a positive impact

How we do it : We hire, train, make decisions, hold each other accountable and form habits from our Core Values.
Thrive together: Support impactful moments
Own it!: Follow the process every time
Always show gratitude: Show sincere appreciation daily
Be the solution: Say "Yes" and overcome obstacles
Take the initiative: Find ways to help
Grow: Individually and as a company

Our Current Mission : By the end of 2030 we will accomplish:
Sell 10,000 trailers per year
Operate 6 dealership locations
Parts and Service market leader for each location
Highest rated trailer dealership in the country
Every team member actively pursuing their growth plan

Reports to : President / General Manager

Operations Manager's Role:
Manage the Service, Parts and related operations department team members.
Leadership, Management and Accountability (LMA): Hire, train, manage, and provide growth opportunities to department team members. Align the team with our mission, vision and core values. Ensure processes are followed and improved upon to hit scorecard targets for the department. Manage Team member work schedule and time-off requests. Review and approve clock-in time, generate payroll and bonus reports. Conduct quarterly conversations with direct reports. Acquire new customers and ensure repeat business of existing customers. Provide timely performance feedback to the team.
Daily: Prepare daily assignments for team members. Lead 15 minute morning check-in meeting with the team. Pay close attention to daily operations of the department. Remove obstacles and barriers. Review team members work at the end of the work day.
Service Department: Performs trailer repairs, upgrades and preventative maintenance for sales department and service customers.
Service Guarantee: NC Trailers service department performs quality work that meets our customers pre-approved timeframe and budget.
Parts Department: Maintain appropriate parts inventory levels for sales, service and OTC customers. Maintain and improve vendor relationships. Manage suppliers to improve in stock rates and cost.
Parts Guarantee: We aim to provide every parts customer a proposed solution on the first phone call or visit. We will provide a proposed solution within 1 business day.
Facility: Manage maintenance, organization and improvements of facility and equipment
Oversee trailer inventory check-in process, trailer inventory organization, customer hookup and delivery process
Utilize EOS management operating system and software currently in place
Leads Operation Department L10 Meetings. Attends Leadership and Sub-department L10 meetings
80% Rock completion for organization every quarter
90% Weekly To-Do List Completion for organization
80% Scorecard targets achieved for organization
Scorecard measurables for Operations Department: Recovery Rate, Parts OTC Revenue, Service Parts Revenue, Hookups performed, Trailer Check-in's performed.
Review bi-weekly performance, determine progress toward stated goals and make changes as needed to meet targets.

Skills/Qualifications:
Required Skills: Five years in related work experience and 2 years management experience in a related field. Leadership, business management, budgeting, workforce planning, problem solving, project management, recruiting, strategic planning, clear and concise verbal and written communication skills, spreadsheets, word processing, email, and digital form creation.

Store Hours : Monday - Friday: 9:00-5:30, Saturday: 9:00-2:00

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Keywords: North Carolina Trailer Sales, Winston-Salem , Operations Manager - Service and Parts, Executive , Thomasville, North Carolina

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