Market Manager of Health Information Management (HIM)
Company: Novant Health
Location: Winston Salem
Posted on: May 15, 2022
Health information management is responsible for developing,
implementing, maintaining, and monitoring information management
standards and systems to support the patient record. The Health
Information Management (HIM) Market Manager leads, directs and
coordinates the activities of Records Management for all HIM staff
in acute facilities within their assigned market. The Market
Manager as oversight on all process and staff related to:
pulling/retrieving/sorting clinical records/documents, document
assessment, prepping, scanning/indexing, quality analysis of paper
medical record documents into any record scanning
application/electronic medical record system, and on-site release
of information tasks/workflows for walk-in medical record requests.
The Market Manager ensures that all staff and workflows within the
market are customer focused. The Market Manager will ensure that
all departments/workflows operate within CMS/TJC
regulations/standards. The HIM Market Manager assists and
participates in any regulatory survey response as appropriate. In
addition, the HIM Market Manager will collaborate with other HIM
Market Managers to ensure all operations are standardized across
the enterprise. This colleague will also foster working
relationships with other departments to ensure timely resolution
within these workflows.
At Novant Health, one of our core values is diversity and
inclusion. By engaging the strengths and talents of each team
member, we ensure a strong organization capable of providing
remarkable healthcare to our patients, families and communities.
Therefore, we invite applicants from all group dynamics to apply to
our exciting career opportunities.
- Education: 4 Year / Bachelors Degree, required. Graduate
- Experience: Minimum eight years' experience in health
information management, required. Minimum of five years in health
care management/leadership experience. A combination of the above
qualifications and proven success will be considered within HIM
leader discretion, required. Experience of leading multiple
departments in a large integrated healthcare system,
- Licensure/Certification: RHIA/RHIT, required.
- Additional skills required: Effective Operational Decision
Making - relating and comparing; securing relevant information and
identifying key issues; committing to an action after developing
alternative courses of action that take into consideration
resources, constraints, and organizational values. Adaptability -
maintaining effectiveness when experiencing major changes in work
tasks or the work environment; able to adapt to change in
environment and/or circumstances with a positive outlook; and
adjusting effectively to work within new work structures,
processes, requirements, or cultures. Initiative - independently
takes prompt proactive steps towards problem resolution. Managing
conflict - dealing effectively with others in an antagonistic
situation; using appropriate interpersonal styles and methods to
reduce tension or conflict between two or more people. Stress
tolerance - maintaining stable performance under pressure or
opposition; handlingstress in a manner that is acceptable to others
and the organization. Planning and Organization - proactively
prioritizes initiatives, effectively manages resources and keen
ability to multi-task. Communication - communicates clearly,
proactively and concisely with all key stakeholders. Customer
orientation - establishes and maintains long-term customer
relationships, building trust and respect by consistently meeting
and exceeding expectations. Work Independently - is
self-supporting; not needing to rely on others to complete a job.
Facilitation - ability to facilitate small to large groups of
people at various organizational levels for purpose of planning,
problem solving, or strategy development. Quality Orientation -
accomplishing tasks by considering all areas involved, no matter
how small; showing concern for all aspects of the job; accurately
checking processes and tasks; being watchful over a period of time.
PC skills - demonstrates proficiency in Microsoft Office
applications and others as required. Policies and Procedures -
articulate knowledge and understanding of organizational policies,
procedures and systems. Project Management - assesses work
activities and allocates resources appropriately. Coach, Mentor and
Educate - provides timely guidance and feedback to help strengthen
the knowledge/skill set of others to accomplish a task or solve a
problem. Ability to successfully complete generic and
department-specific skills validation and competency test.
Experience with fostering strong relationships with members of a
medical staff; familiarity with Joint Commission, CMS, and other
related regulations that pertain to medical record/hospital
records. Must be comfortable and competent in a computer based
workflow environment. Should have a strong working knowledge of
HIPAA requirements. Must be able to set/meet standardized
productivity metrics/goals for team/departments within the market.
Ability to drive/travel to multiple locations/facilities as
- Additional Skills/Requirements (preferred): Experience with the
EPIC EHR and/or Hyland On Base scanning application.
It is the responsibility of every Novant Health team member to
deliver the most remarkable patient experience in every dimension,
- Our team members are part of an environment that fosters team
work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging
diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a
safe patient environment driven by the principles of "First Do No
Keywords: Novant Health, Winston-Salem , Market Manager of Health Information Management (HIM), Executive , Winston Salem, North Carolina
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