Front Office Manager - Kimpton Cardinal Hotel
Company: Kimpton Hotels & Restaurants
Location: Winston Salem
Posted on: June 23, 2022
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Job Description:
Why We're Here We believe heartfelt, human connections make
people's lives better. Especially the people who work here. Our
founder, Bill Kimpton rebelled against impersonal, generic
hospitality that makes people feel disconnected. He initiated a new
boutique hotel standard and environment where people could connect,
from the heart. That was the goal then, and it is still our purpose
today. Your work here has meaning. You're here to improve the lives
of coworkers, guests, owners, communities, and together we make
that happen. It's what drives all that we do. Every day you can
improve lives in your own, unique way and you can expect the same
in return. It all starts with you. How We're Different Our San
Francisco-born entrepreneurial spirit and zest for life kick
started this culture in 1981, and it shines through to this day. It
all flows from you. The lively, rebellious, genuine you - with your
diverse background, talents, experiences, and plucky personality -
is fully welcome, and celebrated here. Because we know that when
people can be themselves at work, they shine. That's what we seek
out and celebrate. It's people of all kinds who share a knack for
creativity and self-leadership. People who don't need to be told
what to do to get things done. People who have an innate passion
for making others' lives better. It adds up to a work environment
that's a bit quirky, irreverent, exciting, uncommon, empowering,
and downright exceptional. Guests feel it; you'll feel it too. What
You'll Do Lead all Front Office operations, set and maintain a high
level of guest service. Provide support, mentorship, and coaching
to the team. Some of your responsibilities include: Delete or add
transactions that will assist in balancing revenues. Review Front
Desk logbook for any information or incidents, communicate with
desk agents to gather pertinent information, review all arrivals
noting any special requests, assess whether any guest relocation is
necessary. Assist guests with services and requests, follow
established key control policy, be knowledgeable of fire and
emergency procedures. Inspect all VIP arrival rooms. Attend monthly
Wine Hour according to the schedule. Run and attend departmental
training classes and seminars as needed. Supervise all duties
performed by the Front Office team. Coach, and counsel employees
when necessary, using the correct documentation and techniques.
Make sure all employees are posted at their stations on time, and
that they complete their essential duties before their departure.
Schedule for all areas of operation in a timely manner. Assist with
all sick calls or tardiness by finding coverage, report to work and
stay until coverage can be found (including night audit shifts).
Meet or exceed levels of service required by the Mystery Shopper
Survey, as well as the "guest comment card" return ratios. Meet or
come in under payroll and expense budgets. Accountable for the
"guest ledger" and its daily maintenance. Ensure that all employees
follow cash and credit handling procedures. What You Bring: 2 years
of management experience in hospitality or similar industry.
Bachelor's degree is preferred. Ability to diplomatically deal with
difficult situations and people, while exhibiting a consistent
level of integrity. Ability to read, write, and verbally
communicate effectively and professionally. Experience with Opera
and Microsoft Office Suite is preferred. Flexible schedule, able to
work evenings, weekends, and holidays when needed. Differences make
a difference. We are committed to creating a culture that reflects
the diversity of our hotel and restaurant guests. With that goal in
mind, we encourage each of our employees to understand, accept, and
celebrate differences among people. That includes different
personalities, lifestyles, work styles, education, and experience.
We also welcome and embrace people of all races, ethnicities, ages,
religions, physical abilities, sexual orientation, gender
identities and genders. For our complete EEO policy click here
(https://ihg.scene7.com/is/content/ihg/IHG\_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf)
. Be Yourself. Lead Yourself. Make it Count.
Keywords: Kimpton Hotels & Restaurants, Winston-Salem , Front Office Manager - Kimpton Cardinal Hotel, Executive , Winston Salem, North Carolina
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