Service Equipment Manager

Company: Advantage Machinery Services
Location: Yadkinville
Posted on: June 24, 2022

Job Description:

SKILLS/KNOWLEDGE As the direct point of contact for both internal and external customers, the service manager is responsible for directing and supervising the daily activities of the shop field service staff, with the goal of ensuring customer satisfaction through timely and accurate completion of repair and maintenance work orders. Ensure the maximum uptime of a 300 plus unit fleet of equipment and trucks. DUTIES & TASKS - - - - - - - - - - - -Schedule all shop & field service work and assign technicians to specific jobs. -Oversees all work to ensure work is completed to customer's satisfaction. - - - - - - - -Answer incoming calls from customers; provide technical advice, advise customers of estimated repairs, costs and expected completion of work. - - - - - - - -Charge out all work orders (internal & external), in a timely, profitable manner. - - - - - - - -Maintain and produce accurate records of discussion or correspondence with customers, vendors and associates. - - - - - - - -Sees that shop field tickets and work orders are properly handled, that proper entries are made concerning time and overtime and that parts and equipment used are accounted for. - - - - - - - -Supervises the quality of work performed and sees that standards of performance are maintained. Performs annual reviews with each technician. - - - - - - - -Sees that a proper library of manuals, service bulletins, instructions and references for mechanics, equipment and service operations is maintained and properly used. - - - - - - - -Notifies the status of current progress of jobs for the sales and rental department, along with activity updates to management. - - - - - - - -Work with customers to resolve any complaints/issues. - - - - - - - -Recruit, interview and hire any new Service Technicians as needed. Mentor existing staff and drive a spirit of cooperation and teamwork. - - - - - - - -Develop and monitor ongoing training and retention programs for existing technicians. - - - - - - - -Develop and implement processes and procedures to improve operational efficiency. - - - - - - - -Maintain a safe and compliant working environment. - - - - - - - -Maintain current driver log files and inspection files all service vehicles and portable rental equipment. - - - - - - - -Purchase and maintain supplies and services for use in the shop & field. - - - - - - - -Ensure company assets are maintained for optimum reliability, safety, while controlling costs. - - - - - - - -Work closely with the sales and rental department to provide technical and repair support.
MISCELLANEOUS - - - - - - - -This position requires stooping, pushing, moving and reaching overhead - - - - - - - -Ability to lift up to 60 lbs - - - - - - - -Occasionally requires work outdoors in various climates/temperatures - - - - - - - -This position exposed to work near moving mechanical parts, fumes, airborne particles and moderate noise levels JOB requirements - - - - - - - -Must be able to pass a post job offer drug screen & physical - - - - - - - -Truck and Crane experience preferred - - - - - - - -This position requires that the applicant have a satisfactory background check prior to accepting the position - - - - - - - -High School diploma; Trade School (college degree) preferred - - - - - - - -3 to 5 years practical experience as a Field or Shop Technician or Supervisor - - - - - - - -Continuing education with verifiable credits from Manufacturer's technical schools or training programs - - - - - - - -Must be able to successfully hold certifications for MSHA, First Aid/ CPR, etc. - - - - - - - -Proficient in the use of basic office equipment, including PC's, business software, network applications, and internet based business - - - - - - - - - - - - - - -portals.

Keywords: Advantage Machinery Services, Winston-Salem , Service Equipment Manager, Executive , Yadkinville, North Carolina