Service Equipment Manager
Company: Advantage Machinery Services
Location: Yadkinville
Posted on: June 24, 2022
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Job Description:
SKILLS/KNOWLEDGE As the direct point of contact for both
internal and external customers, the service manager is responsible
for directing and supervising the daily activities of the shop
field service staff, with the goal of ensuring customer
satisfaction through timely and accurate completion of repair and
maintenance work orders. Ensure the maximum uptime of a 300 plus
unit fleet of equipment and trucks. DUTIES & TASKS - - - - - - - -
- - - -Schedule all shop & field service work and assign
technicians to specific jobs. -Oversees all work to ensure work is
completed to customer's satisfaction. - - - - - - - -Answer
incoming calls from customers; provide technical advice, advise
customers of estimated repairs, costs and expected completion of
work. - - - - - - - -Charge out all work orders (internal &
external), in a timely, profitable manner. - - - - - - - -Maintain
and produce accurate records of discussion or correspondence with
customers, vendors and associates. - - - - - - - -Sees that shop
field tickets and work orders are properly handled, that proper
entries are made concerning time and overtime and that parts and
equipment used are accounted for. - - - - - - - -Supervises the
quality of work performed and sees that standards of performance
are maintained. Performs annual reviews with each technician. - - -
- - - - -Sees that a proper library of manuals, service bulletins,
instructions and references for mechanics, equipment and service
operations is maintained and properly used. - - - - - - - -Notifies
the status of current progress of jobs for the sales and rental
department, along with activity updates to management. - - - - - -
- -Work with customers to resolve any complaints/issues. - - - - -
- - -Recruit, interview and hire any new Service Technicians as
needed. Mentor existing staff and drive a spirit of cooperation and
teamwork. - - - - - - - -Develop and monitor ongoing training and
retention programs for existing technicians. - - - - - - - -Develop
and implement processes and procedures to improve operational
efficiency. - - - - - - - -Maintain a safe and compliant working
environment. - - - - - - - -Maintain current driver log files and
inspection files all service vehicles and portable rental
equipment. - - - - - - - -Purchase and maintain supplies and
services for use in the shop & field. - - - - - - - -Ensure company
assets are maintained for optimum reliability, safety, while
controlling costs. - - - - - - - -Work closely with the sales and
rental department to provide technical and repair support.
MISCELLANEOUS - - - - - - - -This position requires stooping,
pushing, moving and reaching overhead - - - - - - - -Ability to
lift up to 60 lbs - - - - - - - -Occasionally requires work
outdoors in various climates/temperatures - - - - - - - -This
position exposed to work near moving mechanical parts, fumes,
airborne particles and moderate noise levels JOB requirements - - -
- - - - -Must be able to pass a post job offer drug screen &
physical - - - - - - - -Truck and Crane experience preferred - - -
- - - - -This position requires that the applicant have a
satisfactory background check prior to accepting the position - - -
- - - - -High School diploma; Trade School (college degree)
preferred - - - - - - - -3 to 5 years practical experience as a
Field or Shop Technician or Supervisor - - - - - - - -Continuing
education with verifiable credits from Manufacturer's technical
schools or training programs - - - - - - - -Must be able to
successfully hold certifications for MSHA, First Aid/ CPR, etc. - -
- - - - - -Proficient in the use of basic office equipment,
including PC's, business software, network applications, and
internet based business - - - - - - - - - - - - - - -portals.
Keywords: Advantage Machinery Services, Winston-Salem , Service Equipment Manager, Executive , Yadkinville, North Carolina
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