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Fixed Operations Manager

Company: Dent Wizard
Location: Lexington
Posted on: June 24, 2022

Job Description:

Interior Recon Field Trainer/Operations Specialist

The Interior Recon Field Trainer/Operations Specialist position facilitates and assists with two-week training classes in Lexington, NC. When not supporting training, the role provides expertise and guidance to field Technician's across the country.

Essential Duties & Responsibilities

Supports the Lead Trainer for Interior Magic interior and wheel repair processes
Conducts Magic Finish detail training
Makes certain that training techniques are consistent and aligned to deliver Trainee's the very best learning experience
Assists Lead Trainer with weekly progress reports and keeps the Trainee's manager up to date on all things relevant
Works with trainees on administrative responsibilities. (Time sheets, PTO etc.)
Manages all inventory pulled during training classes including separate itemized lists for Technicians receiving a new start up set, outside of their existing kit for billing purposes
Assists with assembly and maintenance of the Interior Magic Technician Manual that each trainee receives upon graduation
Keeps training facilities clean and orderly
Coaches past graduates who may have technical questions/concerns
Assists with the assembly of all interior/wheel kits as needed
Ensures the seamless transition from classroom to field work

Field Operations
Initiates and leads the detail start-up process
Insures all Standard Operating Procedures, tools, equipment, people resources and training are available and ready
Communicates regularly with sales teams and corporate personnel to identify best practices regarding staffing, vehicle flow, support, etc.
Provides expertise and guidance to new field Technicians at 30 and 60-day intervals.
Quickly identifies performance issues and address them early on in a professional, respectful manner
Stabilizes new operations by frequently acting as "on call" or "fill in" subject matter expert
Maintains technical expertise in one or more lines of business

Required Qualifications
Must have completed Interior Magic interior and wheel training
Thorough knowledge of all Interior Magic training processes and procedures
3 years' experience in field work
1 year experience in field training
Knowledge and experience with the Magic Finish detail process
Consistent travel up to 100%

Apply Now!!!

Keywords: Dent Wizard, Winston-Salem , Fixed Operations Manager, Executive , Lexington, North Carolina

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