Customer Service Manager- Manufacturing
Company: NorthPoint Search Group
Posted on: June 25, 2022
Our client, a well-established manufacturer with a location in
Lexington, NC, is seeking a Customer Service Manager to join their
team -Duties: What you will do Inspire, motivate, develop, & direct
the Customer Service Team. Partner with Senior Leadership and Sales
teams. Lead initiatives to ensure exceptional customer experience.
Develop and implement customer service policies and procedures.
Develop thorough product knowledge with ability to transfer
information to team. Manage complex and escalated customer
complaints and service issues. Develop and maintain customer
service performance metrics. Implement strategies to ensure error
free data entry of customer orders. Verify customers receive
immediate order acknowledgements and orders keyed within 24 hours.
Interact with customers by phone, email and/or in person to receive
orders, cancellations, and changes for product or to clarify
needs/requirements. Serve as a liaison between customer,
manufacturing, and sales team. Communicate changes, delays,
requests, etc. to sales representatives and customers as needed.
Manage backlog and special request and ensure adequate follow up is
provided. Share in responsibilities of keying orders, print and
distribute production paperwork as required. -Required
Qualifications: What you will need: 5 + years Customer Service
experience 5 + years proven leadership Manufacturing environment
experience would be a plus Proficient in Microsoft Outlook, Excel,
& Word Understanding of inches and/or millimeters Familiar with
reading/interpreting customer drawings -Qualifications that will
put you ahead: College degree 10+ years proven leadership
Experience in Wood Manufacturing environment Experience with MS
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Keywords: NorthPoint Search Group, Winston-Salem , Customer Service Manager- Manufacturing, Executive , Lexington, North Carolina
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