WinstonSalemRecruiter Since 2001
the smart solution for Winston-Salem jobs

Associate Team Leader

Company: H&R Block
Location: Wilkesboro
Posted on: April 8, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Winston-Salem , Associate Team Leader, Hospitality & Tourism , Wilkesboro, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Food Delivery Driver - Postmates
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Denver
Posted on: 04/15/2021

Pizza Hut: Team Member Customer Service - Store 36694 - Charlotte
Description: Hiring: Team Member Customer Service Location: 5304 Sunset Rd, Ste A Charlotte, NC 28269 Pay: Earn up to 9- 10/hour We offer Daily Pay Complete the short Quick Apply online Call 800-594-7036 (more...)
Company: Pizza Hut
Location: Charlotte
Posted on: 04/15/2021

Parts Delivery
Description: Our Parts Delivery drivers provide excellent customer service through the safe and efficient delivery of parts and products to our professional customers using
Company: O'Reilly Auto Parts
Location: Charlotte
Posted on: 04/15/2021


Team Member Cooks - Store 35589 - Denver
Description: Hiring: Team Member - Cooks Location: 171 Cross Center Drive Denver, NC 28037 br Pay: Earn up to 9- 10/hour - We offer Daily Pay br Complete the short Quick Apply online - Call 800-594-7036 (more...)
Company: Pizza Hut
Location: Denver
Posted on: 04/15/2021

Pizza Hut: Team Member Cooks - Store 35574 - Charlotte
Description: Hiring: Team Member Cooks Location: 9614 Monroe Road Charlotte, NC 28270 Pay: Earn up to 9- 10/hour We offer Daily Pay Complete the short Quick Apply online Call 800-594-7036 Text ADTPizzaTo (more...)
Company: Pizza Hut
Location: Charlotte
Posted on: 04/15/2021

Pizza Hut: Delivery Driver - Store 35588 - Store - Mint Hill
Description: Hiring: Delivery Driver Location: 9229 Lawyers Road Unit H Mint Hill, NC 28227 Pay: Earn up to 15- 20/hour We offer DailyPay Earn an additional 500 Retention Bonus for up to 500 hours of (more...)
Company: Pizza Hut
Location: Charlotte
Posted on: 04/15/2021

Pizza Hut: Shift Manager - Store 35576 - Store - Charlotte
Description: Hiring: Delivery Driver Location: 15105 John J Delaney Drive Charlotte, NC 28277 Pay: Earn up to 15- 20/hour We offer DailyPay Earn an additional 500 Retention Bonus for up to 500 hours (more...)
Company: Pizza Hut
Location: Charlotte
Posted on: 04/15/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Midland
Posted on: 04/15/2021

Restaurant Delivery
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: DoorDash
Location: Midland
Posted on: 04/15/2021

Parts Delivery
Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...)
Company: O'Reilly Auto Parts
Location: Statesville
Posted on: 04/15/2021

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Winston-Salem RSS job feeds