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Customer Service Tech II

Company: Windstream
Location: Lexington
Posted on: June 25, 2022

Job Description:

DescriptionAbout the Role: The -Customer Service Technician II -handles installation and maintenance of broadband services for residential and small business locations. The Technician must possess an attention to detail, problem solving skills, the ability to distinguish colors in use of color-coded cable, and the capability to climb ladders and poles up to 40' and to lift up to 50 lbs. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour callouts. What You'll Do:

  • Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment
  • Climb telephone poles and use ladders to provide service
  • Interpret work drawings and instructions, including paperwork
  • Work with other communication groups to provide service as needed
  • Sell and promote Windstream products and services
  • Ability to work scheduled tour, overtime, callouts, and standby as needed
  • Train new employees on daily job functions
  • Operate handheld computer for retrieving and clearing job tasks
  • Other duties as assigned Do You Have:
    • Ability to lift and control a 28' ladder, weight 70lbs., plus 6lb. levelizer
    • Ability to distinguish colors in a cable
    • Good to excellent communication skills
    • Good to excellent mechanical ability
    • Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)
    • Ability to use test equipment
    • Good to excellent computer skills preferred
    • Must be neat in appearance
    • Ability to work in confined spaces, manholes
    • Ability to write legibly, to prepare neat and accurate records
    • Ability to attend training, local and out-of-state Our Benefits: -
      • https://windstreambenefits.com
      • Medical, Dental, Vision Insurance Plans -
      • Identify Theft, Legal, Auto & Home and Pet Insurance -
      • 401K Plan -
      • Health & Flexible Savings Account -
      • Life and AD&D, Spousal Life, Child Life Insurance Plans -
      • Educational Assistance Plan - About Us: - Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles. Minimum Requirements: Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2 years directly related to the job; or 5 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience. This is a safety sensitive position.QualificationsAssociate Degree in a technical discipline and 3-4 years technical/telephony experience with 2 years directly related to the job; or 5 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience. This is a safety sensitive position.Job Category: Field OperationsLocations: US-North Carolina-Lexington
        EEO Statement:
        Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, Winston-Salem , Customer Service Tech II, Hospitality & Tourism , Lexington, North Carolina

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