CCS District Manager - CCS Multi-Brand - Southeast
Company: Est--e Lauder Companies
Posted on: November 23, 2022
The District Manager will oversee 10-15 FSS in US/Canada, with
annual sales of $10-30m.
The District Manager is responsible for leading retail sales for
the brand(s) in North America for their specific geographical
region and achieving sales and profitability targets as well as
brand KPI targets (e.g. Net Promoter Score, data capture, mix of
business) and operational effectiveness (eg. scheduling /
productivity, inventory etc), while building brand equity and
culture. They will lead 10-15 Store Managers, building strong teams
and ensuring executional and operational effectiveness to drive
performance. They will oversee the consistent delivery of superior
customer experience and execution of seasonal brand plans,
promotional calendars, and events that will drive enthusiasm and
engagement with the consumer, to grow market share for the FSS
within the nuances of their markets, consumer trends and business.
- They will build a can do / winning culture and encourage
entrepreneurship from the teams. They will lead all aspects of
running a store team, including hiring, coaching, discipline and
motivation of direct reports and point of sale staffs in their
region; scheduling of teams and ensuring appropriate levels of
education and training and oversee the operational efficiency of
the stores eg. Inventory, stock takes, repairs and maintenance etc.
They will provide insights on feedback on performance and support
Drive Sales and Productivity Targets and Ensure Operational
Effectiveness : 55% of time
Lead Store Teams by ensuring sharp focus on superior customer
experience and executional and operational effectiveness to achieve
sales growth and productivity targets, with clear business plans
and KPIs in place for each store.
Achieves targeted sales, productivity, brand and operational
targets by ensuring the effective implementation of FSS initiatives
in their district eg. Appropriate scheduling, training, Marketing
campaigns, events, inventory management etc.
Ensures the relentless follow up of KPIs to deliver sales, profit,
brand measures (e.g. NPS, data capture, MOB) and operational KPIs
(productivity, shrink etc)
Ensure stores effectively using COEs in order to better support and
enable focus on consumer (eg. Repairs and maintenance requests
Maintain a consumer-centric service focus amongst all stores in the
region. - Educate field teams to create brand's service experience
Maintains sales volume and product mix by adding regional relevance
to local education and marketing strategies without compromising
brand equity-stays current with consumer needs, changing trends,
market segment, economic indicators, and competitors.
Identify development opportunities and deliver relevant training to
cultivate talent and produce high-performing teams that exceed
Drive digital outreach, enabling select staff members to become
Directs and supports the consistent implementation of Brand and ELC
Develop Staff: 30% of time.
Provide direction to Store Managers ensuring corporate objectives
are communicated and met.
Lead staff by recruiting, selecting, orienting, developing and
appraising performance; build networking opportunities to develop a
talent pipeline for the district.
Build a consumer-oriented entrepreneurial team that is
knowledgeable on brand service expectations, ensuring appropriate
education and training plans in place.
Develop the talent and capabilities through accompanying store
visits, on the floor coaching, regular management meetings (eg.
Weekly calls) and one-on-ones to help others strive for excellence
and reach their highest level of contribution.
Ensure appropriate training in place to deliver superior customer
experience, brand messaging and relevant services, consistently
from the teams.
Champion of brand field culture and protection of brand equity at
the point of sale. Constant elevation of the execution and skills
of the team.
Manage Performance Management process, delivering reviews for Store
Managers and reviewing and approving Store Manager Performance
reviews for their staff, utilizing performance scorecards/metrics
Cascades sales, education and market strategies to field and stores
to align and engage teams in the vision.
Partner with Human Resources to ensure top talent development and
Collaborate with support teams and constantly provide feedback :
15% of time
Cultivate local knowledge from the field, customer feedback, and
competitor activity to provide insight for the needs of the FSS
Ensure the effective implementation of corporate initiatives eg.
Retail planning, operations, marketing, events, merchandising
Work with Retail operations on the effective execution of new store
openings, renovations, relocations and closures.
Identify and feedback operational opportunities and / or pain
5+ years' experience managing retail stores in luxury / specialty
business preferably Beauty industry.
Strong sales leadership experience with proven results in driving
sales growth and results, by territory and by door.
Understanding of the critical levers to drive retail performance
eg. superior customer experience, retail talent/culture,
Able to lead and motivate a team and establish clear performance
Ability to attract top talent and proven ability to coach and
Understanding of the retail market and current beauty trends, and
appreciation of brand products and attributes that drive consumer
Ability to see problems and develop action plans to get past them
(inventory/stock issues, staff performance, turnover, logistical
issues related to events, etc.)
Ability to work in a fast-paced collaborative environment with
multi-unit management skills.
Availability to work key business hours including weekends, events
and morning meetings.
Must have a valid driver's license to operate ELC Fleet
We are an equal opportunity employer. Minorities, women, veterans,
and individuals with disabilities are encouraged to apply. It is
Company's policy not to discriminate against any employee or
applicant for employment on the basis of race, color, creed,
religion, national origin, ancestry, citizenship status, age, sex
or gender (including pregnancy, childbirth and related medical
conditions), gender identity or gender expression (including
transgender status), sexual orientation, marital status, military
service and veteran status, physical or mental disability,
protected medical condition as defined by applicable state or local
law, genetic information, or any other characteristic protected by
applicable federal, state, or local laws and ordinances. The
Company will endeavor to provide a reasonable accommodation
consistent with the law to otherwise qualified employees and
prospective employees with a disability and to employees and
prospective employees with needs related to their religious
observance or practices. Should you wish to apply for this position
or any other position with the Company and you believe you require
assistance to complete an application or participate in an
interview, please contact USApplicantAccommodations@Estee.com.
Keywords: Est--e Lauder Companies, Winston-Salem , CCS District Manager - CCS Multi-Brand - Southeast, Hospitality & Tourism , Lewisville, North Carolina
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