Shift Leader
Company: Qdoba Mexican Eats
Location: Wilkesboro
Posted on: March 14, 2023
Job Description:
Working at QDOBA is about more than just amazing food. -At
QDOBA, we take pride in serving our community based on a winning
recipe of Hospitality, Positivity, and Performance. -As a team, we
create experiences by bringing a contagious energy level and
enthusiasm for preparing delicious food. -We count on our
restaurant leaders to model the QDOBA Recipe of Hospitality,
Positivity, and PerformancePOSITON SUMMARY: As a Team Lead, you
would be responsible for managing restaurant operations in
partnership with or in the absence of the Restaurant Manager. -Team
leads help maintain an excellent working environment through
leadership, direction, training, and development. The focus is
always on developing people and maintaining a guest-centric culture
that consistently delivers excellent guest service and food quality
while ensuring compliance with policies, procedures, and regulatory
requirements:Job Functions include:
- Fostering a positive restaurant culture by having fun and
maintaining a positive attitude
- Training, developing, and coaching team members; ensuring
systems for training employees are fully implemented and
followed
- Identifying and developing internal candidates for Team Leader
positions
- Treating guests and employees with respect and dignity
- Complying with all state and federal labor laws and
regulations
- Managing daily activities to achieve excellence in restaurant
operational performance
- Holding restaurant team accountable for consistently delivering
excellent guest service and food quality in adherence to brand
systems, procedures, and food safety requirements to provide a
consistently positive guest experience
- Reviewing practices as needed to continuously improve the guest
experience
- Interacting with guests and the community; responding to guest
questions, concerns and complaints in a timely and professional
manner to ensure positive resolution and guest recovery
- Maintaining brand image by ensuring restaurant cleanliness,
maintenance, and excellent service
- Partnering with the restaurant manager in using management
information tools to analyze restaurant operational and financial
performance
- Identifying trends and suggesting action plans for
improvement
- Monitoring costs and adherence to budget and restaurant
goals
- Acts as an Ambassador of QDOBAWhat can QDOBA Offer You?QDOBA is
pleased to offer you the opportunity to select benefits that fit
your lifestyle and support you in adopting and maintaining a
healthy life.
- Excellent Training, Coaching, and Mentorship
- PTO - Vacation, Sick Time, and Holidays
- Free UniformsAt Qdoba, we bring flavor to peoples' lives. This
means we highly value the diversity and flavor our employees bring
to the table.REASONABLE ACCOMMODATION: QDOBA will make reasonable
accommodations to allow a qualified individual with a disability to
enjoy equal employment opportunities and to perform the essential
functions of the job. This position description should be applied
accordingly.Pay: $13 - $15 / hour
Keywords: Qdoba Mexican Eats, Winston-Salem , Shift Leader, Hospitality & Tourism , Wilkesboro, North Carolina
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