Customer Service Representative
Company: XPO
Location: Kernersville
Posted on: September 25, 2024
Job Description:
What you'll need to succeed as a Customer Service Representative at
XPOMinimum qualifications:
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days,
evenings, nights and weekends Preferred qualifications:
- Transportation experience
- Excellent verbal and written communication skills About the
Customer Service Representative jobPay, benefits and more:
- Pay starts at $20.63
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance What you'll do on a typical day:
- Bill shipments according to applicable tariffs and pricing
agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments,
rate quotes, tariff discrepancies and billing and invoicing
questions
- Perform general clerical duties as assigned, including
answering and directing phone calls, filing, data entry and
billing
- Process over, short and damaged freight and related
documentation for customer resolution Customer Service
Representatives are required to:
- Walk and/or stand for extended periods on a loading dock that
is not climate-controlled and may be slippery About XPOXPO is a top
ten global provider of transportation services, with a highly
integrated network of people, technology and physical assets. At
XPO, we look for employees who like a challenge and can communicate
effectively in all situations. We want to leverage your skills and
years of experience to drive positive results while ensuring a
bright future for yourself and XPO. If you're looking for a growth
opportunity, join us at XPO. We are proud to be an Equal
Opportunity/Affirmative Action employer. Qualified applicants will
receive consideration for employment without regard to race, sex,
disability, veteran or other protected status. All applicants who
receive a conditional offer of employment may be required to take
and pass a pre-employment drug test. The above statements are not
an exhaustive list of all required responsibilities, duties and
skills for this job classification. Review XPO's candidate privacy
statement here.
Keywords: XPO, Winston-Salem , Customer Service Representative, Hospitality & Tourism , Kernersville, North Carolina
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