2026 Rides Supervisor
Company: Carowinds
Location: Kannapolis
Posted on: February 14, 2026
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Job Description:
Overview: The Supervisor of Ride Operations is responsible for
ensuring that the Ride Operations Department maintains a
professional atmosphere and ensures the standards of safety and
guest service are being upheld by direct and indirect reports.
Makes regular field visits to monitor employee performance and
policy compliance and resolving various operational issues.
Responsibilities: - Ensures the safety of our guests and employees
by ensuring that all employees are operating according to the
policies and procedures outlined in the Standard Operating
Procedures manual; directs employee actions during emergency
situations and resolves operational concerns. - Supervises daily
work performance of Ride Operators; provides coaching and
counseling regarding performance and disciplinary situations;
provides credible input into discipline, promotion, demotion and
termination decisions; prepares and conducts job performance
evaluations for direct and indirect reports. - Ensures guest
satisfaction by responding and resolving guest concerns quickly,
coordinating other departments' actions that can impact Ride
Operations, and making decisions that resolve issues that arise in
the daily operation. - Makes daily downward adjustments and
recommendations for upward adjustments to labor levels based on
attendance and sales to meet cost center specific goals. - Reviews
daily, weekly, and monthly department paperwork and reports. -
Provides guest service according to Cedar Fair standards when
serving the guest or working with subordinates, including
initiating guest interactions, answering questions and giving
directions. Qualifications: - You! - People who love helping others
and will support the needs of our guests and associates. - Good
judgement and a commitment to safety. - Ability to work and
interact with people from diverse backgrounds. - Individuals with a
passion and excitement about Carowinds. - Availability to include
some weekdays, weekends, evenings, and holidays.
Keywords: Carowinds, Winston-Salem , 2026 Rides Supervisor, Hospitality & Tourism , Kannapolis, North Carolina
