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Professional Customer Service Representative

Company: Mommy Jobs Online
Location: Winston Salem
Posted on: November 30, 2018

Job Description:

Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding all aspects of their travel or one of our travel partners Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution Assist customers with technical website and mobile navigation needs Make new reservations and change existing reservations on scheduled domestic and international flights Perform both computer and inbound/outbound telephone related tasks HOURS The call center is open 24/7/365 Candidates must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays. UNION Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues. QUALIFICATIONS High School diploma or equivalent required Minimum age of 18 years old Must be authorized to work in the United States Have not used any nicotine products within the last six months (includes chewing tobacco, nicotine gum, patches, hookah or any other source of nicotine) Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required Demonstrated knowledge and aptitude to use computers and related technology skillfully required Fluent in Spanish highly preferred Proficient keyboard skills required Must have strong customer service skills and a professional and pleasant phone demeanor Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required Adaptable to performing work according to set procedures required Excellent attendance and reliability required Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings. Pay: $12.33 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLyasmine when you register online. If you have further questions please contact us at 1 (405) 418 - 6160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, Winston-Salem , Professional Customer Service Representative, Hospitality & Tourism , Winston Salem, North Carolina

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