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Guest Services Rep II

Company: Novant Health
Location: Winston Salem
Posted on: September 13, 2019

Job Description:

Overview
Novant Healthis seeking a Guest Services Representative II to be responsible for providing caring, compassionate and helpful service to patients and their loved ones while waiting for treatment by providing comfort measures through continual rounding and communication with the clinical team and support services. The Guest Services Representative II will maintain a welcoming and safe environment, provide immediate service recovery as needed, and perform various clerical duties as assigned. The Guest Services Representative II must have a comprehensive knowledge of hospital services and facility resources in order to delight every guest. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

Qualifications

  • Education: Some college courses required. Associates degree Preferred.
  • Experience: Minimum of two years in a busy healthcare/social work setting Required. Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience Preferred.
  • Licensure/certification/registration: Valid state driver's license for facilities where Valet assistance may be needed required.
  • Additional skills required: Critical thinking skills. Effective communication skills and patience with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and deomstrate problem solving and critical thinking skills. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast paced environment. Computer skills, including Microsoft Office. Ability to learn different computer applications.
  • Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.

    Responsibilities
    It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
    • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
    • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
    • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of ""First Do No Harm"".

      Company Description:

      Welcome to Novant HealthWe are an integrated system of physician practices, hospitals, outpatient centers, and more --- each element committed to delivering a remarkable healthcare experience for you and your family. With world-class technology, personal connections, and care that---s easier to access and understand, Novant Health is with you every step of the way on your journey to health and wellness.---- --Remarkable care - We are welcoming a new era in healthcare where achieving good health is just the beginning. We believe in caring for the whole person by getting to know you, having conversations and making connections with our patients. Combining the talent and expertise of our people, the breadth of capabilities across our system, and a commitment to helping you get better and stay healthy is how we are making healthcare remarkable. You can read about some of our remarkable moments here.Ease and convenience - Novant Health is there when and where you need us. We are working to make healthcare easy to access, easy to schedule and easy to understand. We are bringing the ease and convenience that you enjoy in other aspects of your lives to the healthcare experience because we believe that healthcare doesn---t have to be confusing, difficult or disconnected. Start taking control of your health by visiting MyChart.--Community wellness - Our promise is to deliver remarkable healthcare. Part of that promi

Keywords: Novant Health, Winston-Salem , Guest Services Rep II, Hospitality & Tourism , Winston Salem, North Carolina

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