Technical Support Analyst I

Company: VirtualVocations
Location: Winston Salem
Posted on: September 18, 2023

Job Description:

A company is looking for a Technical Support Analyst I.
Key Responsibilities:

Serve as the initial contact/resource for external clients, internal departments, and companies in areas of application/operational support, issue management, process development, and data analysis
Research and resolve issues as requested by clients and escalate to internal team members when needed
Analyze and translate requests from clients to determine scope of request and determine requirements to successfully complete the request

Required Qualifications:

Bachelor Degree in Management Information Systems, Computer Science or related degree or equivalent work experience
1 to 2+ years of prior related experience (i.e. systems implementation, operational support, or technical support and/or intermediate to advanced user of various modules within the enterprise system)
Knowledge of SQL Server Reporting Services
Knowledge of Transact SQL
Knowledge of software development tools (for example, Microsoft Visual Studio, Microsoft Team Foundation Server, Azure DevOps)

Keywords: VirtualVocations, Winston-Salem , Technical Support Analyst I, IT / Software / Systems , Winston Salem, North Carolina