Product Owner - Charlotte, NC
Company: Monster jobs
Location: Charlotte
Posted on: June 27, 2025
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Job Description:
Digital Technology Solutions (DTS) is looking for Product Owner
for a long term contract with our direct client Position in
Charlotte, NC Top Three Skills: -Problem solving -Communication
-Collaboration Job Description: We are seeking an experienced
Product Owner to spearhead the development and execution of our
strategic auto remarketing work within the Salesforce desktop. With
a focus on internal and external customers (users), this role is
crucial to initially decommission archaic systems/applications used
today to then streamline the physical and digital remarketing
process to a next gen experience. The ideal candidate will
prioritize customer experience and efficiency gains above all else.
Position Summary: Reporting to the Product Director of Salesforce
(desktop) within the Customer Care & Communications (C3) team, the
Product Owner will focus on advancing our remarketing process
capabilities within Salesforce. This position involves leading the
product development and coordination, from initial concept through
implementation, to maximize the value of used vehicles while
ensuring a positive customer experience and operational efficiency.
Key Responsibilities: Lead the development and launch of 3 rd party
remarketing process end-to-end within Salesforce Ensure optimal
customer experiences across various personas. Gather, document, and
refine business requirements, system specifications, analytics
needs, and support orchestration of user acceptance testing.
Prioritize feature and story backlogs to optimize value for both
customers and the business, forming a strategic roadmap.
Collaborate with stakeholders and development partners to ensure
the success of 3 rd party remarketing processing. Support the
Product Director in leading an Dealer Relationship Management
Application Strategy, focused on optimizing the Salesforce product
to support processes and procedures for remarketing activities.
Measure and understand product performance, championing the Voice
of the Customer. Maintain expertise in Salesforce platform
capabilities to support driving and influencing our strategic
direction. Write and maintain detailed requirements, defining
customer experiences and remarketing processes to identify
necessary system and process enhancements. Lead requirements
gathering sessions with business partners and cross-functional
teams to address competitive differentiators, usability, sales and
service needs, risk mitigation, and overall customer satisfaction.
Lead agile scrum teams, collaborating with scrum masters, APOs, QA
testers, developers, and UX designers to complete sprints and
deliver feature enhancements. Coordinate integrated roadmaps with
other product owners to deliver capabilities and facilitate
enhancement releases supporting business strategies, including beta
testing. Leverage data, conduct benchmarking, and stay informed on
industry trends to drive insights and determine next best
actions/enhancements for the 3 rd party remarketing process and/or
Salesforce as a product.
Keywords: Monster jobs, Winston-Salem , Product Owner - Charlotte, NC, IT / Software / Systems , Charlotte, North Carolina
