IT Service Delivery Supervisor (SALISBURY)

Company: JABIL CIRCUIT, INC
Location: Salisbury
Posted on: March 4, 2026

Job Description:

How will you make an impact? - As the IT Supervisor Operations, you will lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement. - You will ensure that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. - You will assign personnel to various operations and direct their activities and reviews and evaluate work and prepare performance reports. - You will also interact with peers and customers on a regular basis focusing on business processes and business systems. What will you do? - Participate in Recruitment of IT support personnel. - Training of site and corporate tools, processes, and service delivery. - Participate in Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc. - Participation in metrics management and performance of IT support and services. - Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services. - Participate in and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data. - Compliance with regulatory requirements, Security policies, and SOX related activities. - Schedule personnel job duties to provide necessary coverage. - Participate in the exchange of ideas and information within the department. - Organize verbal and written ideas clearly and use an appropriate business style. - Provide regular updates to appropriate managers. - Assure that procedures and work instructions are efficient and not redundant. - Offer innovative ideas and suggestions for improvement. - Identify and implement new practices and processes that are “best in field.” - Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority. - Confer with reporting manager on complex or unusual situations. - Establish new measurement systems if/where possible. - Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. - Ensure 100% adherence to all company policies and procedures (i.e., Security, Health, Safety and Quality). - Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. - Ability to work effectively under pressure with constantly changing priorities and deadlines. - Understand and embrace the business and IT strategic direction. - Understand business processes and business tools in the current environment. - Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. - Engage with customers to evaluate issues and opportunities for improvement. - May perform financial related duties as directed by supervisor. - Project Management as required. - May perform other duties and responsibilities as assigned. How will you get here? - Demonstrated leadership experience. - Project management experience - Interpersonal skills in collaborating with the customer, management, and technical teams in a “initiative-taker” role. - Excellent written and verbal communication skills - Strong attention to detail - SAP knowledge Education: - Bachelor's Degree preferred. - Or an equivalent combination of education, training, or experience. Experience: - 2-3 years’ work-related experience required. - Minimum of 1-2 years management experience preferred. - ITIL experience preferred Working Conditions: - Regular business hours on call. Some additional hours may be required. - Travel requirements: Domestic and/or International, up to 10%. - Climate controlled office environment during normal business hours. Physical Requirements: - Sitting - Walking - Standing - Bending/Squatting/Stooping - Reaching - Balancing - Twisting - Crawling - Hands in water - Kneeling - Data Entry/Typing What Can Jabil Offer You? Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes: - Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options - 401K Match - Employee Stock Purchase Plan - Paid Time Off - Tuition Reimbursement - Life, AD&D, and Disability Insurance - Commuter Benefits - Employee Assistance Program - Pet Insurance - Adoption Assistance - Annual Merit Increases - Community Volunteer Opportunities

Keywords: JABIL CIRCUIT, INC, Winston-Salem , IT Service Delivery Supervisor (SALISBURY), IT / Software / Systems , Salisbury, North Carolina