Customer Care Supervisor

Company: Blue Rhino
Location: Winston Salem
Posted on: February 15, 2020

Job Description:

If you are passionate about developing teams to provide first class customer service, Blue Rhino, a Ferrellgas company, has an exciting opportunity available! -Our Supervisor of Customer Care position will play a key role in the day to day supervision and leadership of our customer service call center. This role will require excellent leadership in order to mentor and develop Customer Care Representatives. Benefits: Medical, Dental, Vision, and Prescription Insurance Plans 401(k) plan with company match Paid time off (including holidays) Paid training and tuition reimbursement - Propane discounts Employee Stock Ownership Plan (ESOP) Responsibilities Include: Supervises and trains all customer service tier I representatives Monitors and manages expectations of the customer service tier I team as it relates to call handling both inbound and outbound. Provides written monthly, quarterly, and annual reviews outlining performances with achievements and recommendations for improvement development; displays the ability to counsel, hire, and terminate. Maintains expert knowledge of applicable computer applications, call center management system, sales support documents and tank exchange programs. Determines best resolution for customers while balancing business expectations; handles escalated situation/calls. Acts as secondary point of contact/back-up in absence of customer care manager and tier II supervisor. -Requirements: - - Bachelor's degree of 3-5 years of customer service and 1-3 years of sales/sales support experience 4-6 years prior call center supervisory or management experience preferred Advanced computer skills Demonstrated ability to manage a team with heavy workloads on a consistent basis Must have leadership and coaching experience. Why Blue Rhino We're more than just propane. Every tank is cleaned, leak-tested, inspected, and delivered to tens of thousands of stores nationwide. No wonder Blue Rhino is America's #1 propane exchange brand. Blue Rhino is a company that cares about the environment and works hard to recycle millions of propane tanks every year, keeping them out of landfills. And, propane is a clean-burning fuel which the U.S. government lists as an alternative to other fossil fuels. Last, Blue Rhino cares about the community and gives back. They sponsors Bowling for Rhinos, a rhino conservation charity. We also support Operation Barbecue Relief, a charity of competition chefs who grill for those affected by natural disasters. If you're interested in being a part of a winning company, join the Blue Rhino team today!

Keywords: Blue Rhino, Winston-Salem , Customer Care Supervisor, Other , Winston Salem, North Carolina