WinstonSalemRecruiter Since 2001
the smart solution for Winston-Salem jobs

Member Contact Center Specialist

Company: Truliant Federal Credit Union
Location: Winston Salem
Posted on: August 20, 2020

Job Description:

Purpose of the Job

The Member Contact Center (MCC) Lending Specialist position is primarily responsible for serving member-owners accurately and efficiently through multiple delivery channels regarding Credit Union deposit and loan products and services. Performs all functions in a manner which aligns with the Credit Union's mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner. MCC Lending Specialists are required to have a thorough understanding of all lending and deposit products and services, as well as the loan application process and must interpret credit reports to meet members’ lending needs through a consultative sales/service approach. The Lending Specialist 7 should possess a strong commitment to providing excellent service to Truliant’s member-owners.

Essential Functions and Responsibilities

• Recognizes and responds to member relationship opportunities using consultative sales/service approach.

• Displays strong member relation skills both internally and externally by handling both lending and deposit issues at point of contact, utilizes good follow through, and remains professional at all times.

• Responsible for timely documentation of all aspects of loan process and maintaining detailed notes of activity and member responses.

• Follows-up on pending and approved loans that have not booked utilizing available reports.

• Researches and resolves all member service related issues to include both lending and deposits

• Initiates and follows-up on all deposit and loan research requests.

• Participates in mentoring activities including new employees, contact center visitors, conducting team meetings, and assisting coworkers.

• Thoroughly and accurately completes loan application processing procedures so loan may be booked in a timely manner.

• Participates in the team environment displaying community/credit union involvement, shares success stories, and remains professional with internal members.

• Demonstrates strong personal and time management skills.

• Learns and trains in other skill-sets as needed.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have excellent communication skills in English, both verbal and written

• Must have thorough understanding of Credit Union operations, financial products, services and delivery systems

• Must have advanced knowledge of all Credit Union lending and deposit products, and services to include lending ancillary products

• Must have basic arithmetic skills

• Must have intermediate PC skills, with intermediate level knowledge on Microsoft Excel, Word, and Outlook

• Must have ability to work well under pressure in a goal oriented environment

• Must have ability to understand business processes within the Credit Union

• Must be detail oriented and well organized, with the ability to multi-task

• Must be flexible and able to shift resources and priorities as required

• Must be able to complete assignments with minimal supervision

• Must be able to become proficient in loan processing and closing procedures

• Must be able to learn lending products as well as ancillary lending products, services, and delivery systems

• Must become proficient with both lending and member service skills (typically 6 months experience)

• Must be able to work in a general office environment

• Should possess a strong commitment to providing excellent service to Truliant’s members

Physical Requirements

• Must be able to sit at a desk for long periods of time and use a computer

• Must be able to use a telephone and wear a phone audio headset

• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• High School Diploma or equivalent

• Previous call center experience preferred

• Previous experience in the financial industry preferred

Keywords: Truliant Federal Credit Union, Winston-Salem , Member Contact Center Specialist, Other , Winston Salem, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


LHC Group: Rn Baylor/Weekend Program
Description: Company OverviewGeisinger Home Health is hiring for:Weekend Special / Premium Registered Nurse Opening Work 32 Hours / Get Paid for 40 HoursVarious Scheduling OptionsThe Registered Nurse in Home Health (more...)
Company: LHC Group
Location: Danville
Posted on: 09/18/2020

Doordash: Delivery Driver / Courier
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants
Company: Doordash
Location: Danville
Posted on: 09/18/2020

Amazon Picker/Packer - Full Time
Description: Seasonal Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate: 15/hr or more, plus benefits and a 500 sign-on bonus. Limited-time opportunity. Location: Indianapolis, IN Job (more...)
Company: Amazon Workforce Staffing
Location: Danville
Posted on: 09/18/2020


Full-Time Amazon Workforce Staffing - $500 Sign-On Bonus
Description: Full-time Warehouse Team Member 500 sign-on bonus Hourly pay rate:Earn 17.25/hr 18.75, plus benefits and a 500 sign-on bonus. Limited-time opportunity.Location: 44109 Pacific Commons Blvd. Fremont, (more...)
Company: Amazon Workforce Staffing
Location: Danville
Posted on: 09/18/2020

Progressive Care Unit - PCU- Travel - in Virginia (Danville)
Description: Job Description:Travel Registered Nurses Needed All RN SpecialtiesHospitals are posting their seasonal staffing needs as well as their critical vacancies.HealthCareTravelers.com is owned and operated (more...)
Company: HealthCare Traveler Jobs
Location: Danville
Posted on: 09/18/2020

Amazon Prime Now Shopper (Flexible Part-Time) - Earn $16.4/hr
Description: Warehouse/Shopper Team Member Part-Time, Flexible Hours Shifts: Morning, Day, Evening, Weekend Flexible Shift Requirements All flexible shift associates will start on a standard training schedule (more...)
Company: Amazon
Location: Danville
Posted on: 09/18/2020

Amazon Workforce Staffing: Delivery Warehouse Team Member
Description: Hourly pay rate: 16.75/hr 18.25/hrLocation:Richmond, CAShifts:Overnight, Early Morning, Day, Evening, WeekendTraining is provided, no experience necessary.Join our fulfillment center team that gets (more...)
Company: Amazon Workforce Staffing
Location: Danville
Posted on: 09/18/2020

CDL-A Lease Purchase Truck Driver
Description: CDL-A LEASE PURCHASE TRUCK DRIVER JOBS Earn 120,000 Or More Per Year With Our Lease Purchase Program Let Us Help You THRIVE If you ve made the decision to own your own trucking business, you (more...)
Company: CRST International
Location: Danville
Posted on: 09/18/2020

LHC Group: Rn $10, 000 Bonus
Description: Company OverviewGeisinger Home Health is hiring for a Full-time Registered Nurse 10,000 Sign-On Bonus The Full-Time Registered Nurse RN in Home Health provides and directs provisions of nursing care (more...)
Company: LHC Group
Location: Danville
Posted on: 09/18/2020

Truck Drivers OTR Regional
Description: br br Welcome Home to JRayl Transport Call 888 990-7181 Today REGIONAL AND OVER-THE-ROAD DRIVERS WANTED Average Driver pay is 55,000 - 65,000/year Mileage and Salary Pay Programs Available (more...)
Company: JRayl Transport
Location: Danville
Posted on: 09/18/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Winston-Salem RSS job feeds