Goodwill Industries of Northwest NC | President & CEO 2701
University Pkwy, Winston-Salem, NC, United States
Company Description We create opportunities for people to
enhance their lives through training, workforce development
services, and collaboration with other community organizations.
Goodwill Industries of Northwest North Carolina, Inc.
(“Goodwill”) was founded in 1926 by Centenary United Methodist
Church in Winston-Salem to provide a means of employment for the
community’s residents with disabilities. Clothing and other items
were gathered from community members and then repaired and sold by
citizens with disabilities. Over time, Goodwill expanded its
mission to include individuals with socioeconomic barriers to
employment. The philosophy of “a hand-up, not a hand-out” was the
impetus for the founding of Goodwill and the organization remains
committed to that concept today.
The current President and CEO of Goodwill will retire in January
2021, following 15 years in that role. During his tenure, Goodwill
increased the number of persons served from 9,603 to 51,183,
expanded retail operations from 23 to 49 stores, and increased
revenue from $29.2 million to $72.3 million annually. Mission
services were expanded through a focus on strategic collaborations
with like-minded organizations. Goodwill has been recognized by
Goodwill Industries International for its executive leadership and
was twice awarded the Weston Award for Nonprofits which recognizes,
affirms, encourages, and financially supports the best-run
charitable organizations in Forsyth County.
Goodwill is a recognized leader among Goodwill organizations
globally for efficient retail operations and a focus on bottom-line
results which maximize the financial support for Goodwill’s
mission; enable the organization to invest in its people,
facilities, programs, and community; create a strong financial
position with no debt; and position the organization for mission
and retail expansion.
Job Description In accordance with Goodwill’s powerful mission,
vision and values, the President and Chief Executive Officer (CEO)
is accountable to the Board of Directors of Goodwill and provides
leadership to preserve the rich legacy and continued growth and
success of Goodwill. The CEO is responsible for the development and
execution of the strategic plan and for Goodwill’s overall
financial, programmatic, and operational performance. The new
President and CEO will follow a tenured leader, requiring
experienced and thoughtful leadership skills to honor the past
while guiding an innovative strategy to ensure continued financial
support for the organization’s people and mission.
The President and CEO will lead an executive team of six and an
organization of more than 1,100 employees with a complex retail
operations structure, 18 training centers with numerous community
partners, and a 31-county geographic territory. The President and
CEO reports to the Board of Directors, consisting of 21-28 business
and community leaders tasked with governance and oversight for the
organization. As an integral part of the Goodwill Industries
International network, the President and CEO will act as a
collaborative partner and colleague to other Goodwill agencies,
seeking and sharing advice and ideas. The CEO is also a voting
board member on both GMF Ventures, a for-profit subsidiary, as well
as Northwest NC Community Foundation, a supporting
Essential Duties and Responsibilities
Ensures an internal culture within Goodwill that promotes a
passion for the mission, reinforces organizational values,
encourages creativity, innovation, and quality, empowers staff, and
promotes diversity and inclusion.
Leads by example and provides inspirational leadership to ensure
the strength of Goodwill’s operations, programs, people, and brand
are poised for continued growth and success.
Develops and implements a clear vision, as well as strategic and
operational plans in alignment with Goodwill’s mission.
Provides leadership and takes responsibility for ongoing
assessment of operations and services to ensure a sustainable model
for the future.
Board of Directors:
Works in partnership with and reports to the Goodwill Board of
Directors and Board Chair to support and guide Goodwill’s
governance and fiduciary responsibilities.
Maintains a transparent relationship with the Board, working
collaboratively with the Board to set the organization’s strategic
direction and policies, enabling Goodwill to adapt to a constantly
changing external environment.
Provides appropriate and timely updates to the Board to ensure
informed and effective decision making, keeping them apprised of
the organization’s progress against goals and objectives, dynamic
market trends and ongoing challenges.
Champions and promotes Goodwill’s mission to attract high
caliber volunteers to the Board and helps to lead Board Development
efforts to ensure optimal Board performance with specific focus on
promoting a Board composition that is representative of the
communities and participants served.
Provides guidance on all activities associated with the Board of
Directors, including staffing for Board and Committee meetings,
meeting schedules, development of agenda, meeting materials,
Demonstrates strong business and financial acumen, finds
innovative ways to secure the fiscal stability and health of the
organization, understands the implications of decisions on short-
and long-term plans.
Ensures efficient operations with a focus on bottom line results
thus maximizing the financial support for Goodwill’s mission,
enabling the organization to invest in its people, facilities,
programs, and communities, positioning the organization for mission
Formulates strategies to address financial challenges associated
with economic constraints, competition, markets, and business
trends, shifts in public/private funding, etc., understanding the
budget’s impact on the mission and decisions of the
Ensures the development of annual operating budgets and
associated reporting for the 501(c)(3) Corporation and affiliates,
managing the budgets within approved guidelines.
Effectively attracts, motivates, and retains a strong, high
performing, and diverse team of employees to deliver Goodwill
Fosters an entrepreneurial culture that empowers and leverages
the strengths of the senior management team and cultivates young
talent for future leadership opportunities.
Ensures a high functioning, efficient organization through
effective communications and promoting collaboration, trust, and
Facilitates the achievement and maintenance of industry-standard
accreditations and certifications for Goodwill programs and
Ensures there is a focus on the building, maintaining, and
enhancing of the organization’s technological capacity for improved
Community Engagement and Impact:
Serves as a champion and ambassador for the mission, programs,
operations, and values of Goodwill to all constituencies, internal
Builds successful, strategic relationships with influential
community leaders, local and national businesses, like-minded
non-profits, and government entities to fulfill the mission, grow
business development and address community needs.
Develops effective programming and services strategies that
position Goodwill as a leader for achieving community impact.
Acts as the public face and official spokesperson for Goodwill
and as a leader, partner, and collaborator in building productive
partnerships to address community needs.
Effectively communicates with ability to articulate the mission
of the organization properly and enthusiastically.
Effectively manages the Goodwill brand as a strategic asset.
Qualifications The ideal candidate will be an innovative and
inspiring leader with at least 10 years of successful management
experience in an organization of comparable or larger size and
complexity. They should have a proven track record in an executive
leadership role demonstrating measurable success in leading the
development and implementation of programs and initiatives to
achieve organizational goals and objectives. As such, the
successful candidate will possess the skills, knowledge, and
passion to strengthen the organization internally, positioning it
for continued success, while promoting it effectively within the
community. The CEO’s leadership will extend to the broader
community Goodwill serves, enhancing the organization’s role as a
valued community partner.
Executive leadership in large not-for-profit or for-profit
Experience in many, if not all, CEO functions, including
interfacing with diverse Boards, managing a major budgetary
function, overseeing contract management and program delivery and
leading public relations initiatives.
Minimum 4-year degree from a regionally accredited
Mission-driven, focused, passionate, and energetic.
Team oriented, collaborative, actively seeks others’ thoughts
and actively listens.
Results-driven and a self-starter, flexible and able to
prioritize multiple tasks, set priorities and ensure implementation
Demonstrated record of maturity, sound judgment, integrity, and
adherence to ethical standards.
Demonstrated ability to build and sustain a diverse and
inclusive organization through providing leadership in creating a
vision and mission, developing strategies, and implementing action
Demonstrated ability to effectively lead change, has a
commanding and credible public presence coupled with composed
demeanor under pressure.
Demonstrated ability to be visionary, able to think, act and
influence others in ways that promote the success of the
organization, to inspire and motivate staff and community members
and to build a high-performing team.
Demonstrated ability to initiate, build and sustain productive
relationships with multiple and diverse constituencies, both
internal and external, including business, civic, and community
leaders, government agencies and the media.
Demonstrated knowledge of fiscal management principles and
procedures, understands the business and financial implications of
Demonstrated ability to effectively problem solve, decisive with
keen analytical and critical thinking capabilities that support and
enable sound decision making.
·Demonstrated record of exceptional communication skills, both
verbal and written, to position and promote Goodwill’s mission in a
compelling and influencing manner.
Benefits and Rewards
Competitive base pay and bonus commensurate with experience.
Benefits that include paid time off (PTO), company paid pension
(after 1 year), short and long term disability, health insurance
(medical/dental/vision/prescription), life insurance, tuition
reimbursement, employee assistance and 403(b) and 457(b) plans
Opportunity to work for one of the nation’s most well-known and
well-respected organizations dedicated to enhancing the lives of
those in our communities.
Additional Information Capital Development Services has been
retained to guide the search for Goodwill Industries of Northwest
North Carolina. Applicants for the position must provide a letter
stating how the candidate’s experience matches the position
requirements, a current resume, and a list of three references.
Applications, nominations, and inquiries should be sent to :
Goodwill Industries of NWNC is an equal opportunity and
affirmative action employer. All qualified applicants will receive
consideration for employment without regard to age, color,
disability, gender, national origin, race, religion, sexual
orientation, or status as a protected veteran.
Other jobs at Capital Development Services Goodwill Industries
of Northwest NC | President & CEO
2701 University Pkwy, Winston-Salem, NC, United States