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Lead Manager Information & Digital Technology - Service Delivery Architect

Company: Reynolds American Inc. (RAI)
Location: Winston Salem
Posted on: September 17, 2020

Job Description:

Lead Manager Information & Digital Technology - Service Delivery Architect

R Lead Manager Information & Digital Technology - Service Delivery Architect Reynolds American Inc. (RAI)

Winston Salem, North Carolina, United States


Lead Manager Information & Digital Technology - Service Delivery Architect

Date: Aug 20, 2020

Location: Winston Salem, NC, US

Company: British American Tobacco

Job Number: 27528

Reynolds American Incorporated is positively transforming the tobacco industry. Were a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.

When other companies talk about growth, they only talk about size. At Reynolds American, we focus on the growth of our people. We take pride in each others growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.


Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Niconovum USA, Inc.; Niconovum AB; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; and Reynolds Brands, Inc.. This position is with RAI Services Company (2200) .

Here, youll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.

Job Summary

The Lead Manager role is a highly visible, integral part of the IDT (Information & Digital Technology) team with tremendous career growth opportunities. This position provides technology leadership in the organization by identifying, deploying, maintaining, and projects managing IT services that contribute to RAIs success.

Practical Duties & Responsibilities

Cloud Architecture Leverage the power of cloud resources to solve business problems. Define and design integrated cloud computing architecture for a multi-cloud environment. Assist in developing integrated plans for front-end platforms, cloud-based delivery, network and back-end platforms.

Solution Design Define requirements and key success criteria to design an end-state integrated technology and business process solution to deliver business value. Manage an integrated approach to enable technology transformation and solve complex business challenges.

Service Delivery Partner with third parties, internal clients, and finance experts to forecast and create capacity plans to help influence priorities, roadmaps and communicate expectations of various initiatives and future investments. Responsible for delivering cloud initiatives resulting in improved customer experience and cost optimization.

Operational Excellence Influence cloud operational excellence across the US and globe. Elevate the organization's corporate profile around the IDT strategy, service delivery metrics and value delivered to the company. Identify and own local and global initiatives continuing to optimize our highly customer focused operational teams.


US IDT Directors / Project Managers - understand and communicate strategic / operational / project priorities, lead the development of IDT architectures and support models

Global IDT Services As a major component of a large global company, interaction with international team delivering global services is a major part of the path to successful delivery

Local and global vendors Leveraged for day-to-day operational / project activities. RAIs success depends on the success of its partners to deliver


4-year degree with a focus in computer science, information technology, business administration or related field strongly preferred. MBA/Master's degree in related field a plus


Minimum of two (2) years of architecting AWS SysOps solutions required

Minimum of four 4 years of IT or related experience with proven project management expertise preferred

Required Skills:

AWS SysOps, DevOps, or Solutions Engineer certification

Demonstrated Project Management expertise delivering business benefits on time, within scope and budget

Preferred Skills:

Experience with Azure and on-prem environment management

Experience with PaaS and IaaS cloud services

Experience with Agile project methodology

Strong strategic, analytical and creative thinking skills

Ability to articulate the value of established and emerging technologies

Excellent interpersonal skills working with clients, vendors, and co-workers

Excellent client facing and internal communication skills both verbal and written

Ability to oversee vendor interactions and deal with potential conflicts with a de-escalating style

Compensation/Targeted Bonus

Competitive Annual Salary

Targeted Annual Bonus

Relocation assistance available for those who qualify.

Benefit Summary

Our company offers very competitive benefit plans, including:

401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

Comprehensive health- and welfare-benefits package

Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service

Company-paid sick and personal days, funeral leave and jury duty leave

Confidential personal financial counseling service

On-site health clinics and fitness centers

A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

Health-care advocacy service

Volunteer service opportunities

Federal credit union membership through Allegacy Federal Credit Union

Extensive training opportunities

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Our organization offers a level of challenge, responsibility and creativity for motivated employees that stands apart from the crowd.

We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to maximize the company's potential for successfully achieving its business objectives.

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at

California Privacy Notice at

Nearest Major Market: Salem

Nearest Secondary Market: Winston

Job Segment: Architecture, Information Technology, IT Manager, Service Manager, Developer, Engineering, Technology, Customer Service

Associated topics: .net, backend, c, c#, devops, lead, matlab, maven, senior software developer, software engineer lead

Job Information

Job ID: ba5122c0-12689186280


Winston Salem, North Carolina, United States

Keywords: Reynolds American Inc. (RAI), Winston-Salem , Lead Manager Information & Digital Technology - Service Delivery Architect, Other , Winston Salem, North Carolina

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