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General Manager

Company: Planet Fitness
Location: Clemmons
Posted on: June 10, 2021

Job Description:

Are you looking for a fun and rewarding place to work? National Fitness Partners was named 2019 Operator of the Year by Planet Fitness and is the owner of nearly 100 Planet Fitness clubs in Philadelphia, Delaware, Ohio, Central PA and the Carolinas. Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.


Competitive Pay

Health/Dental/Vision Coverage

401(k) plan. Employer match after 1 year up to 4%

PTO plan is offered to all employees

A free black card gym membership

Job Summary:

The Club Manager is responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. You will get the opportunity to serve your community by enabling all people to enhance their lives. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development, while maintaining a financially successful club.

Essential Job Functions:

  • Works with the Regional Manager to formulate a plan to achieve revenue goals and implements at the club level.
  • Works with the Regional Manager to ensure the club is operating in line with expense budget.
  • Increase Black Card Memberships to BER standard of 94% or higher.
  • Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
  • Maintain a Club BER inspection % of 94 or higher on a monthly basis.
  • Decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
  • Establish work schedules that maximize staffing resources while keeping payroll hours in line budget allotment.
  • Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
  • Ensure employee time is tracked accurately using the timekeeping system.
  • Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
  • Complete One-on-Ones on time with development goals and objectives.
  • Model Servant Leadership through daily interactions.
  • Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
  • Hold members accountable to club policies. Deal with member issues promptly and courteously.
  • Understand and promote a safe and healthy club environment.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Report member accidents in a timely manner through the NFP process.
  • Provide back-up support for staff as necessary.
  • Additional responsibilities may be required.

Job Requirements:

  • Superior customer service skills, preferably in the fitness industry.
  • High school education/GED.
  • Ability to obtain Club Training Certification.
  • Experience working as an Assistant Manager at Planet Fitness preferred.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Ability to successfully coach and develop team members

Physical Demands:

  • Ability to lift up to 80 pounds.
  • Walking and standing for prolonged periods of time.
  • Crouching, bending, using hands to pinch and grasp.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness, Winston-Salem , General Manager, Other , Clemmons, North Carolina

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