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Customer Service

Company: Randstad
Location: Winston Salem
Posted on: June 10, 2021

Job Description:

Would you say you have experience providing world class customer service? We have a local company in Winston Salem who is looking for ambitious, motivated Customer Care Representatives to work in a team focused HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

Responsibilities

Handle scheduled benefits appointments with participants or survivors

Provide requested information, research complex questions, and document call resolutions

Leverage acquired knowledge to deliver high quality customer experience

Be an advocate and provide participant and survivor benefits counseling

Learn about benefits administration through client interactions and requirements

Identify process improvement opportunities and work with team to implement

Participate in and perform varied work activities as needed to support client and team

Resolve complex issues within the retirement and death processes

Leverage advanced skills to deliver training for entry level roles

Skills
  • Customer Service
  • Active Listening
  • Typing Skills
  • Empathy
  • Basic Computer Skills
  • Telephone Etiquette
  • Adapting to Change
  • Follow-up
  • Customer Relationship Management
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 11 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Winston-Salem , Customer Service, Other , Winston Salem, North Carolina

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