Regular Collections Clerk I
Company: Old Dominion Freight Line Inc
Posted on: June 10, 2021
Job Description (External Posting)
Old Dominion Freight Line is recruiting for a Collections Clerk.
The responsibilities of the Collections Clerk position will include
calling on past due customers and advise customers on current
payment policies. Must have a desire to build relationships and
communicate with our customers to ensure proper payments on a
timely basis. The goal of this role is to minimize the amount of
past due payments, by building relationships and educating our
customers on Old Dominions payment policies.
- Make calls to past due customers for payment.
- Ask questions relating to non-payment or slow payment.
- Ensure proper billing addresses, linkages, and pricing.
- Investigate customer disputes and facilitate correction.
- Establish rapport with customer contacts.
- Communicate customer needs to other departments.
- Researches check applications and remittance.
- Determines when to place in legal for collections.
- Send ageing documents, invoices and recaps as requested.
- Handles incoming mail from the customers.
- Take credit card payments
- Update spreadsheets and CRM accordingly.
- High School Diploma or Equivalent preferred
- Good Telephone Etiquette
- Spanish speaking is required
- CRT Experience
- Proficient with Word and Excel.
Join the OD Family Today!
As a Full Time member of our Family, you are eligible to
- Health, Dental & Vision Benefits
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401(k) retirement Plan
- Wellness Program
- Employee Credit Union, Vacation & Holiday
- "Birthday Holiday" and who doesn't love some extra attention on
- Part Time Employees are eligible for some benefits until Full
Time employment is available
Old Dominion Freight Line, Inc. is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, gender identity, and/or gender expression, sexual
orientation, age, disability, pregnancy, genetic information,
military status, Vietnam Era and/or veteran status, or any other
characteristic protected by applicable law(s).
Keywords: Old Dominion Freight Line Inc, Winston-Salem , Regular Collections Clerk I, Other , Thomasville, North Carolina
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