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Member Relationship Team Representative (Call Center)

Company: Piedmont Advantage Credit Union
Location: Winston Salem
Posted on: June 10, 2021

Job Description:

Job Description Piedmont Advantage Credit Union is seeking an energetic Member Service Representative to work on our fast-paced Member Relationship Team in Winston-Salem, NC. The Member Service Representative will assist members and potential members with their Credit Union needs; explaining services, setting up new accounts, responding to problems, and directing members to the appropriate contacts within the Credit Union. This is a Full Time position in our inbound call center. Essential Functions: Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies cross-sell opportunities and cross-sells services to members. Maintains member account information on computer system. Assures that appropriate records are maintained and required reports are prepared. Acts as liaison between members and various organizations and departments. Performs other related duties as assigned Education, Training, Abilities & Experience: Credit Union, Banking and/or Financial Services experience strongly preferred Possesses six months to two years of similar or related experience. Holds a high school diploma or GED. Excellent computer skills. Ability to gain trust, build rapport, and motivate others Provides prompt, accurate, courteous, friendly, timely and professional service to all members. Maintains a professional work environment and businesslike appearance Company Description Piedmont Advantage Credit Union is a not-for-profit financial institution, chartered in 1949. If you believe in helping people reach their financial goals and putting members first, we may have the career opportunity for you. If you feel you meet the minimum qualifications for one of our positions, please send your resume and salary requirements to our Human Resources department at Piedmont Advantage offers an environment rich with opportunities for growth and development; we hope you will consider a position as part of our team

Keywords: Piedmont Advantage Credit Union, Winston-Salem , Member Relationship Team Representative (Call Center), Other , Winston Salem, North Carolina

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