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Customer Service Representative

Company: Thomson Plastics, Inc.
Location: Lexington
Posted on: June 11, 2021

Job Description:


To define the responsibilities and authority of the Customer Service Representative.

Business Side

Support, strengthen and advance the mission and operating philosophy of the Thomson Plastics team.
Maintain a high degree of professionalism when working with team members, customers and suppliers.
Meet customer's expectations while ensuring confidentiality of information.

Responsibilities and Authority

Ensure that all Quality Management System requirements are met.
Interface with customer regarding deliveries, forecast, and backorders and to resolve any discrepancies.
Communicate customer demand of product daily and note any changes to demand as they occur.
Evaluate customer's inquiry, provide appropriate assistance, and follow through to ensure customer needs are met in a timely effective manner.
Work with production, purchasing and logistics to make sure customer requirements are met.
Enter and maintain customer forecast and purchase orders into the IQWIN system.
Alert management to any conditions within the company that could lead to customer dissatisfaction, and recommend solutions.
Assist in the preparation of sales forecast based on knowledge of customer requirements.
Update sales orders.
Update FG inventory in partnership with Logistics Supervisor.
Scan BOL's and send to accounting.
Correspondence with internal external customers.
Ensure customer requests are met.
Other duties as assigned.


Excellent computer skills, i.e. Windows, Excel, PowerPoint, etc.
Excellent communication and organizational skills
Excellent interpersonal skills

Keywords: Thomson Plastics, Inc., Winston-Salem , Customer Service Representative, Other , Lexington, North Carolina

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