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Customer Service

Company: GPAC
Location: Thomasville
Posted on: June 12, 2021

Job Description:

Job Description:

Commercial Lines CSR is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.


  • Provide service to existing clients related to updating policies, providing quotes, answering questions, provide invoicing information, providing requested documentation
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options finalize and bind new coverage, cancel antiquated policies and negotiate with carriers.
  • Work with existing customers or support producer for upcoming renewal process such as reviewing and updating coverages, updating applications and providing required information to carriers or brokers.
  • Resolve product or service issues by assessing customers concern, determine the cause of concern, and providing resolution to customer including actions by customer or actions for CSR
  • Review endorsements for accuracy and provide information to carrier for any correction or present endorsement to customer
  • Review audits for accuracy and provide input to customer or carrier for any concerns
  • Maintain accurate record of customer interactions and transactions by recording details and actions taken in the agency management system
  • Collaborate with fellow staff members to provide expertise and answer questions and concerns


  • Hold the insurance license required by the state of NC and have a minimum of 5 years commercial lines insurance account management experience
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communications skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management system, rating tools, and carrier website information.


  • Competitive Pay
  • Job stability in growing business
  • Group Health/Dental Insurance; Aflac
  • Group Life Insurance
  • Short Term Disability
  • $End of year bonus$

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 31 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: GPAC, Winston-Salem , Customer Service, Other , Thomasville, North Carolina

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