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Customer Service

Company: PCR Staffing
Location: Winston Salem
Posted on: June 12, 2021

Job Description:

Customer Service Representative

COMPANY SUMMARY
:Expanding Financial Institution in Winston Salem is adding multiple positions for Member Service Representatives at their corporate center. These are on-site Direct hire position with excellent benefits for people looking for a foot in the door to grow with a great company.

Thisis is a Direct Hire position paying $15.50/hr with excellent benefits and growth opportunities

Description:
The Member Contact Center Member Service Deposit Representative position is responsible for serving member-owners accurately and efficiently through multiple delivery channels regarding Company's products and services. Performs all functions in a manner which aligns with the Company's mission of enhancing our member-owners' financial lives and becoming their preferred financial partner. The Member Service Deposit Representative should possess a desired commitment to providing excellent service to Company's member-owners.
  • Essential Functions and Responsibilities
1. Recognizes and responds to member relationship opportunities using consultative sales/service approach.
2. Displays exceptional member relation skills both internally and externally by handling issues at point of contact, utilizes good follow through, and remains professional at all times.
3. Researches and resolves minor account issues.
4. Initiates and follows up account research requests.
5. Participates in the team environment displaying community/companies involvement, shares success stories, and remains professional with internal members.
6. Learns or trains in other skill-sets as needed.

Other Duties and Responsibilities
1. Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities
Must have excellent communication skills in English, both verbal and written
Must have knowledge of Credit Union products and services to include IRA, HSA, certificates of deposit, and Online Banking
Must have basic knowledge of deposit products, services, and delivery systems
Must have understanding of credit union operations, financial products, services and delivery systems
Must have basic arithmetic skills
Must have basic PC skills, with beginning level knowledge on Microsoft Excel, Word, and Outlook
Must have ability to work well under pressure in a goal oriented environment
Must have ability to understand all business processes within the credit union
Must be detail oriented and well organized, with the ability to multi-task
Must be able to work in a general office environment
Must be flexible and able to shift resources and priorities as required
Must be able to complete all assignments with minimal supervision
Should possess a strong commitment to providing excellent service to Company's members

Key Words:
Banking
Financial
Credit Union
Accounting
Customer Service

Bachelor'sDegree Requirement:No

Keywords: PCR Staffing, Winston-Salem , Customer Service, Other , Winston Salem, North Carolina

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