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Customer Service

Company: The Auto Club Group
Location: Winston Salem
Posted on: June 12, 2021

Job Description:

**Description**

**WHY AAA?**

You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:

+ We help others.

+ As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.

+ We are focused on growth.

+ We are 2 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.

+ We offer a competitive Total Compensation package.

+ Earn a competitive base salary plus commissions

+ You know compensation goes way beyond bring home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc. . . AND we offer company team member incentive bonuses, and 401k with matching contributions.

+ We are committed to work-life balance. We provide vacation, AND paid time off.

+ Click here to review our extensive compensation & benefits offerings: www.myaaacarolinas.com .

+ We are committed to your development.

+ Excellent hours: 8:30am - 5:30pm M-F

**WHAT YOU'LL DO**

+ Speak with customers in person or over the phone to offer and cross sell insurance solutions, provide information about their existing insurance policy, and resolve customer issues.

+ Assist Branch Insurance Sales Agents as needed

+ Offer new insurance products, process policy endorsements, reinstatements and new business applications.

+ Balance workload priorities to ensure successful execution.

+ Keep records of customer interaction and transactions, documenting details of conversations, as well as actions taken.

+ Resolve customer's service or billing issues.

+ Follow up to ensure that appropriate changes have been made to customer accounts.

**QUALIFICATIONS**

**Required**

+ Experience with Personal, Auto or Commercial Insurance

+ Active South Carolina Property and Casualty License

+ Face to Face Customer Service experience

**Preferred**

+ Omega and/or Guidewire system experience

**WHO YOU ARE**

+ Ability to thrive in a challenging and fast paced environment.

+ Proactive approach to problem identification and resolutions.

+ Excellent written and oral communication skills

**LEGAL REQUIREMENTS**

+ No felony convictions within the past 7 years

+ Credit report with no open bankruptcies or showing delinquent debt over $50,000

**COMPETENCIES:**

1. **Member Focused -** dedicated to meeting the expectations and requirements of members and team members.

2. **Drive for Results -** has a results focused bias for action.

3. **Accountability -** Takes ownership and fosters an environment of personal accountability. Takes personal responsibility for seeing efforts through to completion. See it, Own it, Solve it, Do it.

4. **Functional Excellence -** demonstrates operational excellence within current role.

5. **Personal Initiative** - be alert and proactive; act immediately on available opportunities and choose the best strategy when facing problems.

6. **Endurance** - understands that facing barriers and problems are necessary in order to achieve success.

7. **High Work Quality** - placing care on quality and can be seen as having the urge to sell and produce products of high quality.

8. **Interpersonal Skills** - Create and sustain a positive and rewarding relationship with Members and customers. Working effectively with coworkers to foster enriching relationships.

**PHYSICAL DEMANDS:**

+ This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment. Frequent standing and walking, occasional sitting.

+ Finger and hand dexterity is required for frequent and continuous operation of all office equipment.

+ Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

+ Ability to process, express and exchange information orally, in writing, presentations and through online applications.

+ Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

**_Join our team!_**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Auto Club Group, Winston-Salem , Customer Service, Other , Winston Salem, North Carolina

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