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Customer Service: Call Center

Company: Experis
Location: Winston Salem
Posted on: June 12, 2021

Job Description:

Position Inbound Call Center Representatives / Part-Time
Location: Winston Salem, NC (REMOTE)
Contract - 12 Months

Work Schedule:
Part -Time 20 -25 hours weekly
Monday - Friday.
Must be available between 10:00am - 3:00pm

Immediate need for Call Center Representatives to join our team at a major Beverage Distributor.

Job details:
Receive incoming calls from customers. Must maintain an average call handle time of less than 300 seconds. Be able to take initiative and find resolutions during the initial call. The position will start virtual (working from home). The individual hired must be flexible to work on-site in Winston-Salem, NC.

Excellent verbal and written communications skills Must be able to work in a fast pace environment Work well under pressure Be able to prioritize Excellent time management skills Detail oriented Critical thinker

Must have: Working Internet Connection at home
Internet Requirements

  • Broadband connection with at least 10mbs download/5 mbs upload speed
  • Hardwired internet connection

Education / Experience Requirements:
2+ years of relevant experience in a Call Center environment
Computer skills - Must have experience with Windows Applications to include Outlook and Excel (Oracle a plus).
Analytical, Assertive and Results Driven
Strong Organizational skills
Bi-lingual a plus

Keywords: Experis, Winston-Salem , Customer Service: Call Center, Other , Winston Salem, North Carolina

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