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Customer Service

Company: Novant Health
Location: Winston Salem
Posted on: June 12, 2021

Job Description:

Associate's Degree preferred. Must have a minimum of 3 years of Customer Service experience (Healthcare, Call Center, and Revenue Cycle preferred).

The team member's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system's vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. Novant is looking for a CBO Customer Service Manager who will be responsible for all administrative functions that contribute to the management and execution of all Customer Services. Responsible for enhancing and maintaining a properly functioning Customer Service processes through a cross-departmental organizational structure. Facilitate positive communication and build strong relationships between revenue cycle operations, administrators, other clinic and departmental staff and payors regarding revenue cycle matters.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

+ Education: High school diploma or GED required. Associate Degree preferred.

+ Experience: Three years relevant experience required. Four years Revenue Cycle, Customer Service, Call Center or Related Experience preferred.

+ Additional skills required: Ability to successfully complete generic and department-specific skills validation and competency testing; understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls; human relations and interpersonal skills necessary for interacting with management, staff and administration; excellent verbal and written communication skills; excellent analytical skills. Financial Statement IVR experience required Proficient in Word and Excel.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

External Posting Title: Manager CBO Customer Service

Job Opening ID: 2021-100915

Name: NHMG RCS_Phy Support

Name: 8:00am-5:00pm

External Company URL: https://www.novanthealth.org/careers.aspx

Keywords: Novant Health, Winston-Salem , Customer Service, Other , Winston Salem, North Carolina

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