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Senior Manager, Digital Technical Owner, Customer

Company: Hanes Brands
Location: Lewisville
Posted on: July 15, 2021

Job Description:

Imagine a future that is transformed by agile processes, automation, advanced analytics, robotics, artificial intelligence and many other digital capabilities.  The HanesBrands technology team is looking for people who challenge the ordinary and seek to innovate in order to create the future.  If this is you – come join our global team!  We are seeking talented individuals who are ready to change the ordinary into the extraordinary! 


Senior Manager of Customer Digital Technical Owner (DTO) is a product visionary who ensures teams are utilizing investments to drive growth and efficiency.  The Sr Mgr leads a team for a greater capability, ensuring alignment and consistency in product management.  The DTO should be deeply familiar with agile processes and product management in both theory and in practice.  The incumbent sets operational objectives for the Product team, guiding them through complex problem solving to ensure best outcomes against product deliverables.

  • Guide Global Digital Investments based on customers and market trends and needs
  • Know industry best practices, solutions, and emerging trends; lead the organization in that direction regardless of organizational boundaries
  • Partner to identify and communicate the product growth strategy and develop positioning for the product
  • Collaboratively develops the business case for new products, improvements to existing products, and business ventures
  • Works closely with stakeholders to ensure business case and customer satisfaction goals are met
  • Identify and onboard key talent and empower and fuel teams to realize their full potential
  • Problems faced are difficult and may be complex in nature
  • Ensures Agile and Scrum practices are followed by direct reports
  • Possesses broad business knowledge and has applied experience in product issue analysis and problem solving
  • Communicates at all levels of the organization
  • Provides input on hiring and team development
  • Works independently with minimal supervision
  • Plans and establishes goals and objectives for a team, with direct impact on the immediate- or short-term operational results of the department.
  • Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (e.g., overtime for staff).


  • End to End expertise related to the customer journey
  • Knowledge of SAP S4 Hana solutions covering customer focused processes
  • Ability to facilitate and contribute to vision and roadmap for global customer capabilities including collaboration with senior executive leaders
  • Experience with key integration areas between B2B, Order management, Distribution and Financial platforms.
  • Strong leadership skills or experience leading project teams and/or direct reports
  • Skill in building strong internal relationships with business leaders to define and understand strategic and tactical objectives
  • Ability to lead and contribute to vision and roadmap for global customer technology
  • BS/BA or Masters in business administration preferred
  • 5+ years product owner experience; experience including backlog reviews and writing epics, features and user stories
  • 7+ years relevant work experience
  • Strong knowledge of Agile principles and process
  • In-depth understanding of industry market conditions and trends
  • Outstanding verbal and written communication skills
  • Successful track record of developing products within deadlines
  • Excellent attention to detail
  • Sharp analytical and problem-solving skills
  • Creative and innovative thinker

To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.


EOE/AA: Minorities/Females/Veterans/Disabled.

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:    

Telephone: 877.999.5553


Keywords: Hanes Brands, Winston-Salem , Senior Manager, Digital Technical Owner, Customer, Other , Lewisville, North Carolina

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