Service Coordinator

Company: Home Instead
Location: Lexington
Posted on: January 15, 2022

Job Description:

Home Instead-- -is looking for a multi-tasker to join us in our mission to enhance the lives of aging adults and their families.-- -This role is at the center of the business with the main responsibility of connecting our caregiving workforce with the needs of our senior clients. This person must thrive in a fast-paced environment, be able to motivate and inspire a team, and effectively respond to the changing needs of the seniors-- -we serve.-- -This team member-- -is responsible for scheduling clients and CAREGivers-- -in order to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. The Coordinator will work with other professionals on our team to ensure all of our Clients and Caregivers needs are met. They will handle any in-office support needs, and coordinate their efforts with the HR and Client team.What's required? The ability to supervise multiple priorities and projects in a fast-paced environment. You'll also need a proven track record of success in customer service and innovation. Come work for an organization that's growing and making a difference! At Home Instead, we're enhancing the lives of aging adults and their families every day. Apply now for this great opportunity! Many growth opportunities, including management.-- -This position is for a full-time-- -Service Coordinator. 8am-5pm Monday through-- -Friday with the occasional need for emergency staffing help and on call support.-- -Home Instead has over two decades of experience caring for seniors and their families. In that time Home Instead, Inc. has developed extensive training programs, built on research and experience, so CAREGivers are prepared to provide the highest quality of care"-- - -the kind of care we would want for our own parents, spouse, or grandparents. Home Instead is committed to not just capable care, but compassionate care.We look forward to speaking with you! Primary responsibilities:-- --- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- -Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.Manage Caregiver satisfaction by meeting the utilization/scheduling needs of each individual.-- -Assist with the hiring process of our Caregiver workforceAssist with the training process of our Caregiver workforceMonitor, mediate, and log all client and CAREGiver activity utilizing the software system.Follow up with all client and CAREGiver issues to ensure their problems are resolved. Enter and maintain accurate client and CAREGiver records in the software system.Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.Follow up and communicate CAREGiver and client issues to ensure problems are resolved.-- - Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.Recognize and capture opportunities to increase service hours to enhance and/or increase quality care. Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the teamEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Winston-Salem , Service Coordinator, Other , Lexington, North Carolina