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Supervisor Care Connections

Company: Novant Health
Location: Winston Salem
Posted on: May 15, 2022

Job Description:


Registered Nurse (RN) License required.

This position is responsible for developing and overseeing care coordination processes in the Novant Health Patient Oriented Delivery System's integrated core. The supervisor helps to facilitate the daily activities of the patient oriented delivery system along with helping to assure ongoing quality, productivity and efficiency in the daily operations of the Care Connection RN Coaches. Areas of responsibility includes but not limited to assigning care coordination processes, providing support, management and supervision of the population health coaches and promoting collaboration among all disciplines within the integrated core POD as well as outside and within the community. This person serves as a mentor/trainer and resource expert who works to ensure safety, best practice and high quality standards of care across the continuum.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


  • Education: Bachelor's Degree in Nursing required. 4 years / Bachelors Degree preferred.
  • Experience: One year of supervisory experience or demonstration of leadership skills required. Care Coordination/Case Management experience required.
  • Licensure/Certification/Registration: Current RN licensure in appropriate state required.
  • Additional Skills Required: Broad clinical knowledge base of multiple diseases and expected outcomes. Working knowledge of effective teaching techniques, applying adult learning principles. Clinical experience sufficient to understand the interrelationships of complex disease processes and clinical needs of complex patients. Ability to be self-directed as well as collaboratively work with others. Excellent written and verbal communication. Analytic and computer skills to include experience with Electronic Health Record, Data and Reporting, Process and Quality Improvement experience; PDSA Cycle activity. Demonstrates appropriate professional nursing skills in the provision of preventive health maintenance and/or treatment of illness. Demonstrates a working knowledge of Novant Health and the physician office setting to act with providing connections across the system. Demonstrate appropriate clinical leadership skills as evidenced by previous work related activities and performances. Demonstrate the ability to work independently to assess and evaluate understanding of disease processes, treatment plans and/or lifestyle changes. Demonstrate appropriate communication, negotiating and networking skills, Demonstrate sound knowledge and appropriate decision-making skills for designated patient populations. Demonstrate appropriate organization skills, Demonstrate the ability to provide program specific outcomes. Demonstrate the ability to assess self- learning needs and seek ways to meet own professional development by proactively educating self, participating in orientation and staff development activities, maintaining knowledge of clinical best practice, issues, trends, technology and available community resources, and uses appropriate policies and procedures. Knowledge of applicable organizational policies and procedures; computer systems and applications; Skill in gathering, analyzing, and evaluating data; Skill in written and verbal communication; Ability to apply policies and principles to solve everyday problems and deal with a variety of situations; Ability to identify problems and recommend solutions; Ability to establish priorities and coordinate work activities.

    It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
    • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
    • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
    • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Keywords: Novant Health, Winston-Salem , Supervisor Care Connections, Other , Winston Salem, North Carolina

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