Bi-lingual - Customer Care Provider

Company: Liberty Hardware Mfg. Corp.
Location: Winston Salem
Posted on: August 5, 2022

Job Description:

Job Description Bilingual in English & Spanish Required The function of the Customer Care Provider is to provide superior customer service to our customers and consumers. This includes but is not limited to entering orders, receiving inbound calls, making out bound calls to resolve issues, and also responding to customer and consumer emails. The Customer Solutions Provider is the primary contact for customers, consumers and outside sales representatives. The Customer Care Provider must build and maintain relations with Sales, Marketing, Shipping, Engineering, Credit, Planning, Quality, Operations, and Finance to ensure our customers and consumers issues are addressed and resolved Key Responsibilities: Understand and prioritize the needs of internal and external customers. Enter customer orders and manage existing orders which could include changing shipping dates, add or remove displays or product etc. Enter customer orders and shipments to consumers for replacement products and/or component parts. Respond to customer inquiries via telephone and email regarding order status, pricing, availability, ship dates, returns, credits, shortage claims, etc. Communicate with Operations, Sales, Marketing, Planning, and Finance to ensure product availability, on-time shipment, and billing accuracy. Coordinate with the Credit department for shipping locations and to resolve billing issues. Work with Engineering and QA to provide technical information to customers and consumers regarding product size, finish, color, configurations, features, benefits, installation, and functionality. Analyze problems to determine root cause and recommends or implements solutions (as appropriate) to prevent reoccurrence. May serve as backup for other Providers and/or Sales Support Specialists. Responds to Home Depot, Lowes, Walmart, and Target customer---s questions and complaints received via Bazaar-voice. Enter employee orders and communicate cost. Education / Experience: Bachelor's degree (B. A.) from four-year college or university preferred. One to two years of Customer Service experience in an inbound call center environment preferred. Salesforce experience preferred. Bilingual in English & Spanish required. Company Liberty Hardware Mfg. Corp.Shift 1 (United States of America)Full timeMasco Corporation (the ---Company---) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company---s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish LI-DNI CB, MONS-LIBER

Keywords: Liberty Hardware Mfg. Corp., Winston-Salem , Bi-lingual - Customer Care Provider, Other , Winston Salem, North Carolina