Lead Personal Shopper
Company: Lowes Foods
Location: Winston Salem
Posted on: August 6, 2022
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Job Description:
Overview
You will supervise a team of Personal Shoppers and together,
provide an engaging and life-changing experience for guests who use
our Lowes Foods To Go services. You will be responsible for
masterfully and efficiently picking orders for your guests, and
over time, building relationships with guests to understand their
needs and preferences. This position will give you an opportunity
to be directly involved in the company's fastest-growing sales
channel. You will gain career experience in the areas of eCommerce,
logistics, information technology, customer service, and grocery
retail. You will drive your team to execute to our highest
standards and support outreach and business development efforts to
drive adoption of Lowes Foods To Go in your store. The ideal
candidate is a positive and results-oriented person who is
comfortable leading and motivating all types of individuals, while
being comfortable having genuine interactions with Lowes Foods
guests.
Responsibilities
1. Support in-store and curbside marketing programs to promote LFTG
services and drive subscriptions
2. Partner with the Guest Service Manager to write effective
schedules for the eCommerce team
3. Guide the team to interact with guests in a genuine, fun, and
friendly manner
4. Maintain sanitation and safety throughout the department
according to Lowes Foods standards
5. Continually motivate and educate your team on expectations and
best-practices
6. Perfectly execute duties required of all LFTG Personal Shoppers
(fulfillment, guest communication, technology protocols, etc.)
7. Operate the department according to strict operational
standards
8. Cultivate an environment focused on safety, efficiency, and
service
9. Publish and hold your team accountable for business metrics
(on-time orders, pick efficiency, curbside wait time, etc.) and
proper execution of marketing and merchandising programs
10. Perform consistent training and quality inspections, providing
feedback to Personal Shoppers
11. Communicate out of stocks and/or quality/freshness situations
to store management on a daily basis
12. Communicate any service issues with Guest Care Center and store
management on a daily basis
13. Communicate with guests, via phone and email, to ensure guest
satisfaction
14. Provide in-store guest service as needed. (bagging, product
location, cleaning, No Noticeable Wait)
15. Maintain a professional appearance and attitude at all
times
16. Partner with your division's LFTG Field Specialist to
coordinate orientation, training, ongoing education, and feedback
to position all LFTG hosts for success
17. All other duties assigned by management
Qualifications
1. Ability to supervise, train, and develop other people
2. Friendly, energetic, genuine, and outgoing personality with
strong people skills
3. Capable of communicating clearly and concisely
4. Strong attention to detail with the ability to multi-task
5. Ability to work well with others, especially those with
differing personalities and viewpoints
6. Ability to read and understand information and take
direction
7. Knowledge of (or ability to quickly learn) the basics of Front
Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store
departments
8. Ability and willingness to learn multiple tasks and technical
requirements of the job
9. Ability to lift 25 lbs. consistently and 50 lbs.
occasionally
10. Ability to bend, kneel and stand for extended periods of
time
11. Ability to work well with computers, handheld Android/iOS
devices and Basic Microsoft Office skills
12. Ability to do basic troubleshooting for systems and/or
mechanical issues, with the assistance of support teams
13. Knowledge of agricultural products and seasonality of offerings
during each
14. Knowledge of Microsoft Excel, email, keyboard and basic
computer skills
Keywords: Lowes Foods, Winston-Salem , Lead Personal Shopper, Other , Winston Salem, North Carolina
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