Tier I Tech Support

Company: TalentBridge
Location: Winston Salem
Posted on: January 24, 2023

Job Description:

TalentBridge, a leader in the professional recruiting industry, is seeking candidates to work as an Enterprise Technical Support I. We are looking for individuals who have experience with iOS, Technical Support, installing software and imaging computers. This position involves working in an upcoming project to replace outdated IOS devices with newer models to support the applications used by internal employees on a daily basis. Our client has over 3,000 IOS devices made up of iPhones and iPads that need to be replaced with newer models, as well as applications and data transferred from the old devices to the new. In addition, they also have around 700 devices that are currently running Windows 7 and need to have a newer version of Windows installed.

Responsibilities

• Provides support for all end-users.
• Troubleshoots and resolves hardware.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Must be able to commit to a technical support position where you are required to go onsite to help employees transition to newer devices Required Qualifications:
  • 2-3 years' experience with Desktop Support (Hardware)
  • 1 year min Experience working with IOS devices
  • 2 years min Experience Replacing Windows OS with newer versions
  • Willing to work minimum 40 hours per week
  • Willing to be on site 100%
  • Willing to work 9-month contract

Keywords: TalentBridge, Winston-Salem , Tier I Tech Support, Other , Winston Salem, North Carolina