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Technical Support Engineer

Company: Wayne Brothers Companies
Location: Lexington
Posted on: January 25, 2023

Job Description:

POSITION SUMMARY

The Technical Support Engineer is responsible for IT help desk services, technology device deployments and lifecycle management, end user account management, technology usage training and various other IT related tasks and projects. This is an internal customer support position - effective, professional, and supportive communication with end users of varying technological literacy is critical.

ESSENTIAL DUTIES

  • Provide outstanding customer service to end users.
  • Manage internal ticketing system and work trouble tickets to completion
  • Communicate with end users directly to request additional information regarding their requests, update them on status changes and seek feedback on IT support services performance
  • Maintain detailed notes of troubleshooting process and issue resolution.
  • Train end users on effective and efficient usage of deployed technology devices, services and processes
  • Collaborate with various third-party IT service providers including outsourcing applicable tickets and scheduling services
  • Manage time efficiently to ensure consistent productivity, quality and response times
  • Manage Mobile Device Management (MDM) system including deploying / decommissioning devices, updating profiles and reviewing various monitoring services
  • Manage all technology assets and inventory including ordering, stocking, deploying, assigning and tracking
  • Setup / decommission remote construction job site technology infrastructures (devices, networks, etc.)
  • Performs all assigned tasks, responsibilities and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc. at all times. Education and/or Experience
    • BS or AAS degree in Information Technology or Computer Science
    • 2 - 4 years of progressive experience in field of Information Technology
    • 2 years supporting Windows and iOS devices
    • 2 years providing end-user support (OS, Office, Printing & Scanning, Mobile Devices, etc.)
    • A+ Certification (or similar certification / experience)
      Knowledge, Skills and Abilities Required:
      • Solid planning, organizing, and scheduling abilities
      • Sound data analysis skills to ensure accuracy
      • Strong oral, written and listening communication skills
      • Strong critical thinking skills
      • Demonstrates unconditional integrity and confidentiality
      • Ability to handle frequent interruptions and conflicting priorities
      • Nurtures relationships with vendors, customers and employees
        Working Conditions:
        • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers.
          • Periodically the position will be required to visit various project sites; while wo rking outdoors, will be exposed to changing temperatures & weather conditions
            Certificates, Licenses, Registrations
            • Valid Driver's License required
              PHYSICAL DEMANDS:
              • Viewing computer monitors for extended periods of time
              • Using a computer keyboard
              • Sitting at a desk
              • Climbing stairs
              • Walking
              • Working indoors
              • Traveling to job sites or remote office locations
              • Lifting, carrying & moving up to 40 lbs
              • Wearing personal protective equipment Please review position description and requirements and begin application online by clicking on the Apply Now above.

Keywords: Wayne Brothers Companies, Winston-Salem , Technical Support Engineer, Other , Lexington, North Carolina

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