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Customer Care Tech Provider

Company: Liberty Hardware Mfg. Corp.
Location: Winston Salem
Posted on: May 24, 2023

Job Description:

Our employees are the most important driver of our success. Our focus on total wellbeing enables team members to be healthy and safe, cultivates a culture where everyone feels they belong, and invests in everyone to help them develop and thrive.

Job Scope:

Are you passionate about problem solving and customer service? The function of the Customer Care Technical Provider is to address all customer concerns regarding the technical aspect and troubleshooting of our products, with the special focus on shower door product installation and parts replacement.

Key Responsibilities:

  • Provide prompt and accurate responses to inquiries on complaints, ship dates, product availability and shortage claims.
  • Demonstrate extensive product knowledge to respond to customers' technical inquiries and to help troubleshoot questions concerning installation and malfunctioning products.
  • Address customer claims and escalate concerns as neededEducation / Experience Preferred:
    • College degree preferred and/or 5 years or more in a customer care environment
    • Salesforce CRM experience
    • Building Industry knowledge

      Compensation Range:

      $16.00 - $18.00

      Company: Liberty Hardware

      Shift 1 (United States of America)

      Full time

      Liberty Hardware (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

      Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

      E-Verify Participation Poster: English & Spanish
      E-verify Right to Work Poster: English, Spanish

Keywords: Liberty Hardware Mfg. Corp., Winston-Salem , Customer Care Tech Provider, Other , Winston Salem, North Carolina

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