Salesforce OmniChannel Service Cloud Voice Administrator

Company: VirtualVocations
Location: Winston Salem
Posted on: September 17, 2023

Job Description:

A company is looking for a Salesforce OmniChannel Service Cloud Voice Administrator.
Key Responsibilities:

Work hands-on in Salesforce Service Cloud, Amazon Connect, and IVR development to improve systems and process flow
Collaborate with stakeholders and technical teams to develop system architecture and technical designs for complex projects
Administer an IVR solution for Amazon Connect and provide support and training for Customer Success teams

Qualifications:

Minimum of 5 years of combined experience in Salesforce Omnichannel, IVR administration, Amazon Connect Administration, or Salesforce Service Cloud Voice
Deep knowledge of Amazon Connect/Salesforce Service Cloud Voice and Contact Center IVRs
Minimum of 3 years' experience in project management or professional services
Strong understanding of Salesforce architecture and ability to translate technical requirements to business stakeholders
Must be a US citizen, green card holder, or a legal permanent resident of the United States

Keywords: VirtualVocations, Winston-Salem , Salesforce OmniChannel Service Cloud Voice Administrator, Other , Winston Salem, North Carolina

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