Salesforce OmniChannel Service Cloud Voice Administrator
Company: VirtualVocations
Location: Winston Salem
Posted on: September 17, 2023
|
|
Job Description:
A company is looking for a Salesforce OmniChannel Service Cloud
Voice Administrator.
Key Responsibilities:
Work hands-on in Salesforce Service Cloud, Amazon Connect, and IVR
development to improve systems and process flow
Collaborate with stakeholders and technical teams to develop system
architecture and technical designs for complex projects
Administer an IVR solution for Amazon Connect and provide support
and training for Customer Success teams
Qualifications:
Minimum of 5 years of combined experience in Salesforce
Omnichannel, IVR administration, Amazon Connect Administration, or
Salesforce Service Cloud Voice
Deep knowledge of Amazon Connect/Salesforce Service Cloud Voice and
Contact Center IVRs
Minimum of 3 years' experience in project management or
professional services
Strong understanding of Salesforce architecture and ability to
translate technical requirements to business stakeholders
Must be a US citizen, green card holder, or a legal permanent
resident of the United States
Keywords: VirtualVocations, Winston-Salem , Salesforce OmniChannel Service Cloud Voice Administrator, Other , Winston Salem, North Carolina
Click
here to apply!
|