Customer Service Advocate II - Mandarin/Cantonese
Company: Centene Corporation
Location: Winston Salem
Posted on: November 19, 2023
You could be the one who changes everything for our 28 million
members as a Customer Care professional at Centene. As a
diversified, national organization, you'll have access to
competitive benefits including a fresh perspective on workplace
Position Purpose: Performs as the advocate that focuses on
resolving routine inquiries, issues or concerns for members and/or
providers. Leverages a variety of communication channels to provide
members and/or providers with timely, accurate, and personalized
support on routine complaints and escalations. Required Bilingual
fluency in Mandarin and Cantonese (speak, read and
write).Education/Experience: Requires a High School diploma or GED.
Requires 1 - 2 years of related experience. May require vocational
or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job
training or continuous learning education. Experience interacting
with members and/or providers in a contact center environment
preferred. Trilingual in English, Mandarin and Cantonese.
Our Comprehensive Benefits Package: Flexible work solutions
including remote options, hybrid work schedules and dress
flexibility, Competitive pay, Paid time off including holidays,
Health insurance coverage for you and your dependents, 401(k) and
stock purchase plans, Tuition reimbursement and best-in-class
training and development.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law.
Keywords: Centene Corporation, Winston-Salem , Customer Service Advocate II - Mandarin/Cantonese, Other , Winston Salem, North Carolina
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