Supply chain admin
Company: Global Channel Management, ,Inc
Location: Winston Salem
Posted on: January 13, 2022
Supply chain admin needs 1-3 years experience
Supply chain admin requires:
Bachelors degree in Supply Chain, Business, or related area of
1-2 years successful experience in Move Scheduling
Proficiency in CRS, SAP, CETS applications and PES process
Willingness to work flexible work hours o 7am-8pm Monday-Friday
Proficiency with MS Office, especially Excel
1-2 years of prior customer service experience
Strong problem solving, analytical, and organizational skills
Ability to multitask work in multiple applications simultaneously
and answer phone calls from internal and external partners
Proven ability to work independently with minimal or no
Supply chain admin duties:
Provide a single point of contact for customer equipment move
inquiries and escalations to resolve a wide variety of questions,
issues, and customer service needs
Review customer move inquiries received via multiple sources
(inbound phone, email, web inquiries, etc.) to evaluate customer
requests and determine best options for resolution.
Coordinate needed resources and partner with customer, field
technicians, to appropriately resolve equipment move inquiries and
escalations as expeditiously as possible
Professionally communicate with customers in a timely manner on
resolution plan, progress updates and resolution.
Utilize various tools and systems including, CRS/Siebel, SAP and
Microsoft Office to document, process, track, update and resolve
customer equipment move inquiries.
Accurately record and maintain records of all resolution activity
for assigned accounts by performing appropriate data entry related
to each customer inquiry
Ensure compliance and process adherence at various steps of the
equipment move resolution process including the customer order,
prep, install, confirmation, and field requests.
Demonstrate professional and calm communication with upset and/or
difficult customers and service providers.
Build strong working relationships with diverse customers, service
providers, and colleagues
Execute customer surveys to gauge customer satisfaction levels
Keywords: Global Channel Management, ,Inc, Winston-Salem , Supply chain admin, Professions , Winston Salem, North Carolina
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