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Specialty Vehicle Field Estimator

Company: National General Insurance
Location: Winston Salem
Posted on: January 15, 2022

Job Description:

*The ideal candidate will have Specialty Vehicle (RV & Commercial) experience *

Primary Purpose:

Responsible for creating an estimate of damages to 1st and 3rd party material damage of Specialty Vehicles (i.e. RV and Commercial vehicles) within an assigned territory. This includes focusing on the needs of loss participants, identifying customer needs, working to meet those needs using appropriate customer service skills and communicating with internal (telephone claims adjusters) and external (policyholders and claimants) shareholders.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Create appraisal from physical inspections and review of photos
Handle routine and complex material damage claims with little or no supervision
Maintain timely and effective communication with customer's and repair facilities on assigned high value claims
Determine subrogation or fraud potential; identify coverage issues relative to the policy written
Receive claim assignments and document all appropriate information
Review photos thoroughly and determine ability to repair; complete assessment and/ or total loss evaluation as necessary
Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to material damage
When appropriate, make contact to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
Take ownership of any issue, problem or error that could potentially impact the policyholder and/or loss participant
Handle accurately any type of material damage claim within limit of authority demonstrating labor judgment skills, ability to identify total loss and soundly produce estimates
Assist with training of other Specialty Material Damage staff
Assist with management of Specialty Direct Repair shops within assigned region as directed
Act as subject matter expert on Specialty Vehicles for assigned geographic territory
Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience
Obtain and Maintain appropriate license and/or educational requirements
Possess hands on training in a repair facility or training center specific to Specialty Vehicles
Ability to develop a basic understanding of the insurance industry and the organizational relationships of the company
Possess estimating experience with an automated estimating system
Ability to accurately assess damage on RV's and/or Commercial vehicles
Possess effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Ability to maintain consistent file review exception rates at or lower than department set standards
Possess solid understanding of the claims policies, procedures and material damage guidelines; ability to interpret policies, procedures and guidelines in resolving claims
Possess general understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures
Ability to identify, investigate and conclude coverage investigations
Possess general knowledge of unibody/ conventional frame damages and repair processes
Must possess effective verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
High degree of initiative, mature judgment and discretion
Ability to resolve conflicts and empathize with customers
Strong negotiation skills
Desired Skills:

Obtain and Maintain appropriate license and/or educational requirements (i.e. Adjuster license in home state or state that requires examination and CE)
Successful completion of one or more professional designations/ training programs: Estimating and Repairing Recreational Vehicles and Commercial Vehicles; I-Car Certification; Fraud Training; RVIA/RVDA, RVTA, ASE
Possess previous material damage claims handling experience
Possess management experience in a repair facility
Possess a general understanding of insurance law as it relates to claims
Possess knowledge in RV Estimatics, RV Policy, Motorcycle Estimates and Motorcycle Policy as dictated by area business needs

Keywords: National General Insurance, Winston-Salem , Specialty Vehicle Field Estimator, Professions , Winston Salem, North Carolina

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