Desktop Support Technician
Company: Crescens Inc.
Location: Winston Salem
Posted on: January 24, 2023
Job Description:
Job title : Desktop Support Technician
Location: Winston Salem, NC
Duration : 3+ months
Type : Contract
Job Description:
- ***This is an onsite position to work in Winston-Salem, NC.
Client requires a Desktop Support Technician. Primary Description
of Work: This position will provide consultation, support, and/or
training to users of computer or other information technology-based
systems located throughout the university, as well as basic support
of hardware, software, operating systems and networking. This
position requires a basic knowledge and understanding of Windows PC
and Macs to effectively support users' technical needs. This
position will interact with a broad range of users requiring strong
communication skills and the ability to use a variety of technical
resources for providing technical support. Description of
Responsibilities: :Perform routine tasks such as password reset,
assistance with system access, printing issues, software/hardware
installation and troubleshooting. Research issues / problems and
resolves or escalates to next level.
- Ability to do basic troubleshooting on Windows (PC), Mac, iOS,
and Android devices. :Provides information on how to perform
specific functions with a software package or system. Creates step-
by-step instructions for users. Serves as technical resource for
basic solutions for routine problems and effectively communicates
technical information to users. :Installs software and hardware for
common use areas according to prescribed procedures. Performs
routine diagnostics and maintenance on equipment, including
installing patches and upgrades, and set-up and configuration of
new hardware and software. Responds to inquiries for assistance
from users of computers and related software and hardware devices
including, printers or copiers; import/export file, and run
reports. Solicits relevant information from users to describe
non-routine problems to escalate problems to technical
expert.
- Provides technical support for a specific process and/or
software within a department. Completes documentation on service
requests. :Plans own work of independent tasks. Identifies and
works through priorities. Manages support tickets in a timely
manner. Documents customer interactions. Creates internal (support
team) and external (customers) procedures for existing knowledge
base. :Ensures assigned project goals and assignments are completed
within prescribed deadlines. Serves as project team member, manages
work of self and makes recommendations to management for software,
hardware and resolutions for problems. :Provides assistance and
support to users and departments for using specific software or
processes based on standard procedures. Determines client needs and
effectively communicates back to technical experts.
Required/Desired Skills
Keywords: Crescens Inc., Winston-Salem , Desktop Support Technician, Professions , Winston Salem, North Carolina
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